teo1990
Level 1 (4 points)
Video

Q: APPLE TV - Youtube playlist - won't change video

Hi!

 

I'm having a problem when I'm playing my youtube playlist on my apple tv.

 

The first week there was no problems at all (almost), but now, when one video is done and the countdown for the next video appears, it just pauses when the countdown hits 1, and nothing happens.

It worked right when I restarted the apple tv, but then after a little while, the same thing happened.

 

Does anyone have a solution?

MacBook Pro

Posted on Jan 9, 2015 1:03 PM

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teo1990

Q: APPLE TV - Youtube playlist - won't change video

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  • by sterling r,

    sterling r sterling r Jan 11, 2015 10:50 AM in response to teo1990
    Community Specialists
    Jan 11, 2015 10:50 AM in response to teo1990

    Hello Teo1990,

     

    If I understand correctly you are not able to view playlists in succession as you had before, and restarting only makes it works for a little while. Restarting is where I would have started as well. If signing out of your YouTube account in the Settings on the Apple TV and back in does not resolve the issue, I would next restore the Apple TV with this article:

     

    Apple TV (2nd and 3rd generation): Restoring your Apple TV

     

    Restoring your Apple TV to factory settings

    1. On Apple TV, choose Settings > General > Reset, and then click Restore.
    2. Your Apple TV will restore to factory settings and will download and install the latest Apple TV software. This process may take some time. Do not disconnect your Apple TV's power cable during the restore process.

    If you cannot use this process, and you have a micro-USB cable, try the steps in the next section.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • by teo1990,

    teo1990 teo1990 Jan 17, 2015 1:45 PM in response to sterling r
    Level 1 (4 points)
    Video
    Jan 17, 2015 1:45 PM in response to sterling r

    I tried doing this, and the result was the same as reset. Worked for about a week, and now the error is showing up again.

  • by sterling r,

    sterling r sterling r Jan 18, 2015 11:23 AM in response to teo1990
    Community Specialists
    Jan 18, 2015 11:23 AM in response to teo1990

    Thanks for the update. If you restored using the apple TV menu, I would next use iTunes to restore it which will completely reinstall the operating system on the device. 

     

    Apple TV (2nd and 3rd generation): Restoring your Apple TV

    This restore process requires a micro-USB cable (sold separately), a computer with iTunes, and a high-speed Internet connection. This will install the latest software and revert the device to factory settings.

    1. Disconnect the power and HDMI cables from the Apple TV.
    2. Verify that you are using the latest version of iTunes:
      • Mac: Choose iTunes > Check for Updates
      • Windows: Choose Help > Check for Updates
    3. Open iTunes on your computer.
    4. Connect your Apple TV to a computer (determine which Apple TV model you have):
      • Apple TV (2nd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports.
      • Apple TV (3rd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports. Connect the power cable from your Apple TV to a power outlet.
    5. Click Restore Apple TV from the Apple TV summary page. This step may take some time, depending on the speed of your Internet connection.

      Note: If you don't see the above screen in iTunes, it may be necessary to choose Apple TV from the upper right of the iTunes window.
    6. During the restore, do not unplug any cables.
    7. After the restore process completes and the Apple TV icon disappears from iTunes, disconnect the micro-USB and power cables (if applicable), then reconnect to your TV with HDMI and power cables.

     

    Important: If the Apple TV remains plugged in to your computer with a micro-USB cable after restoring, it may loop back into restore mode. If this occurs, unplug all cables from Apple TV then connect with power and HDMI to your TV normally.