Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Sophielongmire123
Sophielongmire123 Author
User level: Level 1
0 points

Can't recieve a message from people who have iMessages enabled.

Hello, I can't receive messages to my iPhone from people who have iMessage turned on. I have iMessage turned off as I can't have it turned on. I turned iMessage off on my mothers phone and was able to receive a text message from her to my iPhone. But when I turned her iMessage on I was unable to get a message as on her phone as it sent as an iMessage. Its very had for me to explain but basically people who have iMessage turned on on their iphone and send it to my phone I will not receive the message. I can only recieve the message if everyone who has an iPhone turned their iMessage off. Can any one please help!!!!

iPhone 6

Posted on Jan 9, 2015 1:03 PM

Reply
Question marked as Best reply
User profile for user: mario49
mario49
User level: Community Specialist

Posted on Jan 11, 2015 10:55 AM

Hi Sophielongmire123,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like you can not receive iMessages. I would recommend that you read this article, it may be able to help the issue.


iOS: Troubleshooting Messages - Apple Support

To resolve issues with sending and receiving iMessages, follow these steps

  1. Check iMessage system status for current service issues.
  2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
  3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
  4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
  5. Restart your device.
  6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

If you still can't send or receive an iMessage, follow these steps


  1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
  2. Make sure that the contact you're trying to send a message to is registered with iMessage.
  3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
  4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
  5. Back up and restore your device as new.


Cheers,

Mario

View in context
1 reply
Question marked as Best reply
User profile for user: mario49
mario49
User level: Community Specialist

Jan 11, 2015 10:55 AM in response to Sophielongmire123

Hi Sophielongmire123,


Thanks for using Apple Support Communities. Based on what you stated, it sounds like you can not receive iMessages. I would recommend that you read this article, it may be able to help the issue.


iOS: Troubleshooting Messages - Apple Support

To resolve issues with sending and receiving iMessages, follow these steps

  1. Check iMessage system status for current service issues.
  2. Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
  3. Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
  4. iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
  5. Restart your device.
  6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

If you still can't send or receive an iMessage, follow these steps


  1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
  2. Make sure that the contact you're trying to send a message to is registered with iMessage.
  3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
  4. If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
  5. Back up and restore your device as new.


Cheers,

Mario

Reply

Can't recieve a message from people who have iMessages enabled.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up