I upgraded to Yosemite in the early autumn. My 2011 iMac has always had a tendency to crash (programs or whole computer) but that increased after installing Yosemite. I never upgraded to Mavericks though. I think I was using Snow Leopard before.
iMac, iOS 7.0.4
I'm not sure what this is doing in the iTunes for Mac forum.
Unless you made a clone backup of your whole hard drive using a special application reverting will mean having to back up your data files, wipe you hard drive, install whatever older OS version you have and then reinstalling the non-OS components from your backup. You're better off asking on the Yosemite forum or whatever OS version you had before. If you tell us which one we can request this be post be relocated there.
Sorry, I find these forums confusing, even though I'm active in other online forums so I'm not inexperienced. I had no idea I was posting in a particular sub-forum.
Is there a way for me to know what OS I was using before? All I remember is that it wasn't Mavericks. Does that matter?
Since I do not have a back up and what you said sounds complicated for me, I think I'd like to take my computer to the Apple Store and have them downgrade my computer. Will they charge for this?
The thing is, I'm not sure if Yosemite is the cause of my problems or if it's my memory cards. So I'm trying to figure out which change to make first.
Besides the general crashing I mentioned in my first post, since October I have suffered repeated Lightroom catalog corruptions. Is that more likely caused by my 2011 iMac being unable to handle Yosemite, or due to these two memory cards I added to my computer soon after I bought the computer in May 2011? I've experimented with the memory cards. I removed the two "new" 4GB cards and ran the computer for 2 weeks in December on just the two 2GB cards that came with the computer. While the computer was excruciatingly slow, I did not experience a single crash nor any problem with Lightroom. I have always had at least one crash per week forever, so that's something! When I switched out the cards a couple of weeks ago, to test running the computer on just the two "new" 4GB, the first thing that happened when I restarted was Safari crashed. Repeatedly. Until I restarted again. The computer has trouble opening Mail and PSE without crashing, too, and my Lightroom catalog has become irreparably corrupted. (That just happened Friday and is the worst thing. I am a photographer. I need a reliable Lightroom catalog.)
So, doesn't it sound like it's the 4GB memory cards that are to blame?
I'm sorry this is in the wrong place. I don't see how to move it. Maybe I should try starting a new thread in a more appropriate forum, if I can figure out how.
I will request the site hosts relocate your post to a forum where you'll find users more familiar with this subject. 🙂
iphonemichele wrote:
I upgraded to Yosemite in the early autumn. My 2011 iMac has always had a tendency to crash (programs or whole computer) but that increased after installing Yosemite. I never upgraded to Mavericks though. I think I was using Snow Leopard before.
Download CLICKY CLICK---> EtreCheck
”EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.”
Copy paste the results here.
How large is your HD and how much space do you have left?
Yes you can, if you have made a backup beforehand. Or take it to Apple, and they will charge you. But the Mac should handle Yosemite easily with about 8GB of memory installed. Minimum is 4GB.
Which iMac do you have? Select on the Apple icon, left top: About this Mac.
Open System Report
Copy and Paste here the output of the Hardware Overview
We might have some suggestions to get your Yosemite up and running
Model Name: iMac
Model Identifier: iMac12,2
Processor Name: Intel Core i5
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: IM121.0047.B1F
SMC Version (system): 1.72f1
Serial Number (system): C0******HJP
Hardware UUID: *****
Weird. Apparently something here doesn't like copying and pasting. I had to center justify to get it all to show up.
<Edited By Host>
I have the 1 Tb hard drive that came with the machine and it's no where near full. I put all my data on an EHD so the computer can be faster.
edited to add -- I found the info more specifically. I'm using 425 GB of the 1 TB internal hard drive.
Now do as BabyBoomer suggested. Download the utility, run it and post us the results. The program will put the results directly in the Clipboard and you only have to paste it. We know now that your hardware should be able to handle almost anything you throw at it comfortably.
Download CLICKY CLICK---> EtreCheck
”EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.”
Copy paste the results here.
EtreCheck version: 2.1.5 (108)
Report generated January 11, 2015 at 8:12:35 PM EST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 3:26:58
Disk Information: ℹ️
WDC WD1001FALS-403AA0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (426.23 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Western Digital My Book 1148 3 TB
EFI (disk1s1) <not mounted> : 210 MB
My Book for Mac (disk1s2) /Volumes/My Book for Mac : 3.00 TB (984.06 GB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital My Passport 0748 1 TB
EFI (disk2s1) <not mounted> : 210 MB
Firebird Backup (disk2s2) /Volumes/Firebird Backup : 999.83 GB (717.07 GB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Support]
[not loaded] com.tascam.us200.driver (1.10.4 - SDK 10.7) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Support]
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]
[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]
/System/Library/Extensions/TASCAM_US200.kext/Contents/PlugIns
[not loaded] com.tascam.us200.driver_Tiger (1.10.4 - SDK 10.4) [Support]
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
[invalid?] Info.plist [Support]
[invalid?] FuzeLaunchPlugin [Support]
[invalid?] InfoPlist.strings [Support]
[invalid?] MozilaFuzeExtension.html [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.backblaze.bzserv.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.akamai.single-user-client.plist [Support]
[running] com.backblaze.bzbmenu.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.6.3r633 [Support]
Easy-WebPrint EX: Version: 1.1.0 [Support]
Default Browser: Version: 600 - SDK 10.10
FantashowPlugin: Version: FantashowPlugin 1.0.0.0 - SDK 10.7 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Support]
EPPEX Plugin: Version: 3.0.5.0 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx64: Version: 1.0 - SDK 10.6 [Support]
Safari Extensions: ℹ️
feedly [Installed]
Add To Amazon Wish List [Installed]
Evernote Web Clipper [Installed]
Pinterest [Installed]
Add to Wunderlist [Installed]
delicious [Installed]
Add To Amazon Wish List [Installed]
Save to Pocket [Installed]
Audio Plug-ins: ℹ️
TASCAM_US200: Version: Unknown - SDK 10.7 [Support]
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Support]
Backblaze Backup [Support]
Flash Player [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 573.11 GB
Destinations:
Time Machine [Local]
Total size: 1.50 TB
Total number of backups: 2
Oldest backup: 2013-09-29 17:10:25 +0000
Last backup: 2013-10-06 01:50:28 +0000
Size of backup disk: Too small
Backup size 1.50 TB < (Disk used 573.11 GB X 3)
Top Processes by CPU: ℹ️
8% mds
5% Skype
5% WindowServer
0% ocspd
0% fontd
Top Processes by Memory: ℹ️
618 MB bztransmit
215 MB Mail
180 MB Safari
180 MB Skype
137 MB mds_stores
Virtual Memory Information: ℹ️
4.02 GB Free RAM
2.97 GB Active RAM
408 MB Inactive RAM
1.18 GB Wired RAM
5.67 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Jan 11, 2015, 04:46:17 PM Self test - passed
Jan 11, 2015, 04:14:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-161418_[redact ed].crash
Jan 11, 2015, 03:46:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Notes_2015-01-11-154620_[redac ted].crash
Jan 11, 2015, 03:20:22 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-152022_[redact ed].crash
Jan 11, 2015, 03:16:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151657_[redact ed].crash
Jan 11, 2015, 03:16:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151652_[redact ed].crash
Jan 11, 2015, 03:16:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151621_[redact ed].crash
Jan 11, 2015, 02:22:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142212_[redacted].crash
Jan 11, 2015, 02:22:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142211_[redacted].crash
Jan 11, 2015, 02:21:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142157_[redacted].crash
Jan 11, 2015, 10:05:56 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-11-100556_[redacted].crash
Jan 11, 2015, 10:05:15 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-11-100515_[redacted].crash
Jan 9, 2015, 08:58:35 PM /Library/Logs/DiagnosticReports/Adobe Photoshop Lightroom 5_2015-01-09-205835_[redacted].cpu_resource.diag [Details]
Jan 9, 2015, 11:10:09 AM /Library/Logs/DiagnosticReports/discoveryd_2015-01-09-111009_[redacted].crash
Jan 8, 2015, 11:19:14 PM /Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-08-231914_[redacted].cpu_resource.diag [Details]
Dec 13, 2014, 08:33:38 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-203338_[redacted].panic [Details]
Dec 13, 2014, 07:51:49 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-195149_[redacted].panic [Details]
I read through this a couple of times and while a lot of it didn't make much sense, I did see a few things I wondered about.
Please educate me and advise me on how to make my computer run smoother, even after I solve this crashing and LR catalog corrupting problem.
Firstly, we need to focus on your security, the security of your system:
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
With that done, we will proceed with the next steps.
I purposely changed the the "allow apps downloaded from" to anywhere when there was a program I wanted (I forget what) and it wouldn't download until I changed this setting. Is this really likely to be causing a problem?
"Install system data files and security updates" was already checked.
No, but it most definitely contributed towards it. And it is good housekeeping not to leave the front door of your house open, day and night, whether you are there or not, 365 days in a year. Who knows what robbers, thieves or what else will enter your house?
Next we will go down on the list provided by your EtreCheck. You have a couple of StartUp Items listed there. As pointed out, just below that, Startup Items have been done away with. Obsolete!
Click three times on this:
/Library/Startupitems
and depress Command and C to copy it.
Thus, Open Finder. Press Shift and Command and G to open a window and click in this small window. Press Command and V to paste the content.
You will now be in the directory where the startup files are. Delete the content by first dragging them to the Desktop, then restart the Mac and test that all is running normal (more normal than before). And thereafter putting it in the Trash and permanently Emptying the Trash Can.
Test and give us another EtreCheck
Your Tascam hardware is not supported, and the extensions in use are certified only for Mountain Lion, 10.8 (See below)
Deal with that, your installation of 10.10 has been modified by kernel extensions designed for 10.8
These items (from your startup folder) are obsolete
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
So If you did not check the compatibility of drivers and hardware before installing, now is the time.
Take particular note of the following:
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
This utility has a disastrous reputation, many problems up to and including data loss (for which WD supplied recovery software after a while) GET RID OF IT
iphonemichele wrote:
I purposely changed the the "allow apps downloaded from" to anywhere when there was a program I wanted (I forget what) and it wouldn't download until I changed this setting. Is this really likely to be causing a problem?
Only in that there is now nothing stopping you from downloading any and all malware available.
Can I go back to an older OS?
