iTunes photo sync check box missing

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Level 1

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iTunes photo sync check box missing

In iTunes under the tab to sync photos, the check box is simply gone. I can't check anything to sync photos to my iPhone. What do I do?

Posted on Jan 9, 2015 10:33 PM

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Answer 1

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sberman

Level 10

263,679 points

Jan 9, 2015 10:51 PM in response to Lagomen

In the HT201313 article you attached above, step 1. says you need the latest version of iTunes. Do you have it? (You currently need iTunes 12.0.1.)

Do you have a Windows or a Mac computer? Which display do you see referencing the article? The one under item 4. in "Sync photos to devices"? The one under item 3. in "To sync photos from a ..."?

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Answer 2

Lagomen Author

Level 1

8 points

Jan 9, 2015 10:55 PM in response to sberman

I have iTunes 12.0.1.26 for Mac OS Yosemite 10.10.1. I am trying to sync photos from my iPhoto library to my iPhone 5S. When I connect my iPhone and I click on the "Photos" tab it says that my photos are synced through iCloud. However, I cannot seem to access any photos on my iPhone besides the one I took with the iPhone camera. There is no check box which I can check or un check in order to sync photos to my iPhone.

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Answer 3

sberman

Level 10

263,679 points

Jan 10, 2015 12:28 AM in response to Lagomen

Do you see the iPhone as shown in the upper left of the first illustration under item 3. in "To sync photos from a ..."?

You need to be looking at an iPhone specific part of itunes to see the check box.

Other thoughts:

Do you have the most current iPhoto version on your Mac?

Do you have photos to sync that are not in iCloud?

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Answer 4

Lagomen Author

Level 1

8 points

Jan 10, 2015 12:54 AM in response to sberman

I have a newer version of iTunes than the one shown in the example picture on the help page so the icon is actually on the left side. However, I can click on it and I have access to everything on my iPhone (music, videos, books, etc.) besides pictures. I have the latest version of iPhoto and only recently started using iCloud so I must have photos that aren't on it yet. Still, I cannot see any photo on my iPhone that I didn't take with the same iPhone camera, so even if my photos are on iCloud, I can't (or don't know how to) access them on my iPhone.

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Answer 5

sberman

Level 10

263,679 points

Jan 10, 2015 1:24 AM in response to Lagomen

Are you unintentionally using iCloud Photo Library (beta)?

I have never tried it (am waiting until it is officially released). But it might be causing your issue.

Consider trying Settings > Photos & Camera > iCloud Photo Library = "Off" on your iPhone. Then try syncing again.

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Answer 6

Lagomen Author

Level 1

8 points

Jan 10, 2015 10:40 AM in response to sberman

Yup...that was it. I guess I better wait until the official release because it appears to not be working quite yet. Thanks for your help!

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Answer 7

sberman

Level 10

263,679 points

Jan 10, 2015 10:57 AM in response to Lagomen

Glad that did it!

In a few weeks or months, Apple should replace iPhoto on the Mac with a new Photos app. At that time, the iCloud Photo Library should be known to the Mac as well as the iPhone.

Enjoy your Apple gear!

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Answer 8

Hocko69

Level 1

0 points

Jul 24, 2015 11:37 PM in response to Lagomen

There's another possibility that took me 3 hours, and an hour of Apple Support.

I was getting this screen.

I should have been getting this screen

Simply maximise the iTunes window with the little green circle to the top left of the screen.

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Answer 9

Aug 12, 2015 1:50 PM in response to Hocko69

My screen in iTunes when syncing my iPad with my PC differs! When my iPad is attached and I click on Photos I am missing the "Sync photos from" section. Help please! Thank you.

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Answer 10

Aug 14, 2015 5:35 AM in response to Hocko69

How did they mess this simple thing up? Thank you for the easy solution. Mac, try actually using your product before sending them out for us to fix for you.

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