Bright white dots on iPhone 4s screen

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Level 1

8 points

Bright white dots on iPhone 4s screen

3 months ago, I bought the Apple iPhone 4s via Three UK. It was a brand new contract phone.

About a week ago, the phone developed a bright white spot in the middle of the screen, white is very noticeable.I had not dropped the phone at all. Then, a few days ago, another bigger but not as bright dot appeared on the screen. What is this and how can it be fixed? I believe the iPhone is in its warranty, but I'm not sure what the problem is. I have also noticed that the phone is freezing lots, and is randomly re booting. Yesterday, the phone was not making any calls in full bar areas.

Thanks in advance,

bainb8248

iPhone 4S, iOS 8.1.2

Posted on Jan 10, 2015 5:05 AM

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Answer 1

Ingo2711

Level 10

80,307 points

Jan 10, 2015 6:56 AM in response to bainb8248

First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.

If this does not help, set it up as new device, explained here:

How to erase your iOS device and then set it up as a new device or restore it from backups

If still no luck, get it checked by visiting an Authorized Apple Service Provider or contact Apple Support to get it serviced:

iPhone - Contact Support - Apple Support

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