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Jan 11, 2015 2:55 PM in response to greenkathrynby sterling r,Howdy there greenkathryn,
If you have not been able to connect to your Wi-Fi network, you should look at the information in the following article to help resolve that issue, named:
iOS: Troubleshooting Wi-Fi networks and connections
- Restart your iOS device.
- Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
- Tap
and Forget this Network. - Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one. - Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
- Update your device to the latest version of software.
- Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
Thank you for using Apple Support Communities.
Regards,
Sterling
