hi
i have a apple 3rd gen tv...i recently updated to apple software 7.0.2(6915) since then all i get his "yr apple tv isn't connected to the network" i basically have to reset the router and apple tv to get it to connect then after about a minute or so it disconnects....are apple still replacing the apple tv because of this problem my serial ends in DRHN & HAS J5 has the fourth & fifth number.. thanks
Apple TV, iOS 7.0.2
Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
The following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
thanks but I've seen this reply before and already tryed everything on it ;-(
His there no other help for this problem..
I also have this problem. I'm using wired connection.
I'm using wired connection.
Then it isn't the same problem then, is it?
Yes, it is. The type of connection does not classify it as a different problem. My issue is identical as the original post, besides the fact that I'm using a wired connection.
<Edited By Host>
BryanBigShow wrote:
My issue is identical as the original post, besides the fact that I'm using a wired connection.
OK.
Hi,
Would you like us to start a new post for this as I am getting the same problem with 3 apple tv3 on wired Ethernet connections linked to a mac mini with local content downloaded on a connected 20Tb drive. This only started being a problem after the recent bout of updates to apple TV and Yosemite.
apple 3rd gen tv dropping internet connection,
