ankeee
Level 1 (0 points)

Q: iTunes won't let me backup iPhone "On this computer"

Hi,

 

since i upgraded my iPhone 5s from iOS 7 to iOS 8 i cannot backup "On this computer" in iTunes anymore.

iTunes, iPhone and my iMac have the latest software version, however, i always receive below error message:

Screen Shot 2015-01-11 at 10.05.06 AM.png

 

 

i had the same issue with my iPad at the beginning, but for some reasons it's working now.

 

has anyone a solution to they issue?

 

thanks,

cheers a

iPhone 5s, iOS 8.1.2

Posted on Jan 10, 2015 6:16 PM

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ankeee

Q: iTunes won't let me backup iPhone "On this computer"

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  • Helpful answers

  • by ckuan,

    ckuan ckuan Jan 10, 2015 6:24 PM in response to ankeee
    Level 7 (34,344 points)
    Jan 10, 2015 6:24 PM in response to ankeee

    Try deleting the backup from computer iTunes.

    iTunes menu > Edit > Preferences... > Devices > make and delete the backup and then  try again.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 10, 2015 6:48 PM in response to ankeee
    Level 10 (208,037 points)
    Applications
    Jan 10, 2015 6:48 PM in response to ankeee

    If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support

  • by ankeee,

    ankeee ankeee Jan 11, 2015 5:28 PM in response to ckuan
    Level 1 (0 points)
    Jan 11, 2015 5:28 PM in response to ckuan

    Thanks. I tried that as well....still doesn't work.

  • by ckuan,

    ckuan ckuan Jan 11, 2015 6:57 PM in response to ankeee
    Level 7 (34,344 points)
    Jan 11, 2015 6:57 PM in response to ankeee

    Try

    With your iPhone still connected to Mac's iTunes, restart iTunes (quit and relaunch).

  • by Mike from Fort Pierce,

    Mike from Fort Pierce Mike from Fort Pierce Jan 13, 2015 12:50 PM in response to ankeee
    Level 1 (0 points)
    Jan 13, 2015 12:50 PM in response to ankeee

    I have had the same exact issue.  I purchased an iPhone 6 shortly after they came out (fall of 2014). 

    After restoring the phone from my iPhone 5 backup, I have not been able to backup the new phone at all.  Direct connect to iTunes or iCloud. 

    Tried every single recommendation on Apple Support as well as out on the web... Nothing. 

    - Tried the "delete the old backup" routine... only succeeded deleting a backup... did not fix the problem. 

    - Tried deleting my photos... no luck.

    - etc... etc...

    I even resorted to calling tech support on the phone.  I was advised that I had surpassed all of their ideas and I should continue working with it on my own... and to call back at a later date to see if any new tricks had evolved. 

    The only thing I can find that "hangs up" is when you go to:

    Settings > iCloud > Storage > Manage Storage > "this phone" > (    )

    - Backup Options  (choose the data you want to back up) - continues to work and "spin" without ever populating any information. 

    - I don't know what to do about this.  I also don't know if this is related to the issue (but it probably is).

    - If there is something corrupt on the phone, how do I find it without wiping my phone and starting fresh.  I hate to lose any more than I've already lost. 

    Please... this is frustrating... VERY frustrating. 

  • by ankeee,

    ankeee ankeee Jan 13, 2015 4:59 PM in response to Mike from Fort Pierce
    Level 1 (0 points)
    Jan 13, 2015 4:59 PM in response to Mike from Fort Pierce

    super frustrating.

    I now tried everything but really NOTHING works.

    I hope it "magically" will work after the next iOS8 iPhone update or iTunes update.

    As I said, all of a sudden it worked on my iPad.....