Problem description: Macbook pro is very slow. While the slowness started off with MS Office related apps, now even the safari is very slow.

Question

sankararaman Author

Level 1

0 points

Problem description: Macbook pro is very slow. While the slowness started off with MS Office related apps, now even the safari is very slow.

Hardware Information: ℹ️

MacBook Pro (13-inch, Early 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 10 days 11:23:34

Disk Information: ℹ️

WDC WD10JPVT-00A1YT0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Sankar (disk1) / : 998.97 GB (738.39 GB free)

Core Storage: disk0s2 999.35 GB Online

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/hosts - Count: 1

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Library/Application Support/Fortinet/FortiClient/nke

[not loaded] com.fortinet.fct.kext.avkern (1.0.1 - SDK 10.7) [Support]

[not loaded] com.fortinet.fct.kext.fctapnke (1 - SDK 10.7) [Support]

[not loaded] com.fortinet.fct.kext.fctwfnke (1.0 - SDK 10.7) [Support]

[not loaded] com.fortinet.kext.fctrouternke (1 - SDK 10.7) [Support]

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (4.3.4) [Support]

[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.4) [Support]

[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.4) [Support]

[loaded] org.virtualbox.kext.VBoxUSB (4.3.4) [Support]

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.3.33) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.33) [Support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) [Support]

Startup Items: ℹ️

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

Startup items are obsolete in OS X Yosemite

Problem System Launch Agents: ℹ️

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.lookupd.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

9 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.awdd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.GSSCred.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.installd.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

14 processes killed due to memory pressure

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

[running] com.rim.BBAlbumArtCacher.plist [Support]

[running] com.rim.BBLaunchAgent.plist [Support]

[not loaded] com.teamviewer.teamviewer.plist [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Support]

[loaded] org.macosforge.xquartz.startx.plist [Support]

[invalid?] Swapper.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.barebones.authd.plist [Support]

[loaded] com.fortinet.forticlient.appfw.plist [Support]

[loaded] com.fortinet.forticlient.epctrl.plist [Support]

[failed] com.fortinet.forticlient.fmon.plist [Support]

[loaded] com.fortinet.forticlient.servctl.plist [Support]

[loaded] com.fortinet.forticlient.vpn.plist [Support]

[loaded] com.fortinet.forticlient.wf.plist [Support]

[loaded] com.github.GitHub.GHInstallCLI.plist [Support]

[loaded] com.google.keystone.daemon.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

[running] com.rim.BBDaemon.plist [Support]

[loaded] com.teamviewer.Helper.plist [Support]

[not loaded] com.teamviewer.teamviewer_service.plist [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]

[not loaded] org.virtualbox.startup.plist [Support]

[invalid?] org.wireshark.ChmodBPF.plist [Support]

[invalid?] PPPMonitord.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist [Support]

User Login Items: ℹ️

uHD-Agent Application (/Applications/BlueStacks.app/Contents/Runtime/uHD-Agent.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Drive ApplicationHidden (/Applications/Google Drive.app)

LockScreen2 Application (/Applications/LockScreen2.app)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

Telegram Application (/Volumes/Telegram/Telegram.app)

Google Chrome ApplicationHidden (/Applications/Google Chrome.app)

FortiClientAgent Application (/Applications/FortiClient.app/Contents/Resources/runtime.helper/FortiClientAge nt.app)

Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 25 Check version

o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]

User internet Plug-ins: ℹ️

BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Support]

WebEx64: Version: 1.0 - SDK 10.6 [Support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

Picasa: Version: 1.0 - SDK 10.6 [Support]

Audio Plug-ins: ℹ️

EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Support]

CallRecorder: Version: v2.5.12 - SDK 10.8 [Support]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

14% WindowServer

7% Airmail Beta

7% DashboardClient

5% com.apple.WebKit.WebContent

4% com.apple.WebKit.Networking

Top Processes by Memory: ℹ️

271 MB Airmail Beta

185 MB com.apple.WebKit.WebContent

155 MB Finder

120 MB helpd

94 MB Google Drive

Virtual Memory Information: ℹ️

196 MB Free RAM

1.39 GB Active RAM

1.22 GB Inactive RAM

1.19 GB Wired RAM

40.00 GB Page-ins

683 MB Page-outs

Diagnostics Information: ℹ️

Jan 11, 2015, 07:48:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-01-11-074844_[redac ted].crash

Jan 10, 2015, 09:03:56 AM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-01-10-090356_[redac ted].crash

Jan 8, 2015, 08:27:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/httpd_2015-01-08-202753_[redac ted].crash

MacBook Pro, Mac OS X (10.7), LION

Posted on Jan 10, 2015 6:31 PM

Reply

Answer 1

Kappy

Level 10

362,007 points

Jan 10, 2015 6:34 PM in response to sankararaman

Your Yosemite installation is corrupt. And, it would appear you don't have enough RAM installed for all the software you are trying to run.

Reinstalling OS X Without Erasing the Drive

Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.

When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.

Reinstall OS X: Select Reinstall OS X and click on the Continue button.

Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Also see:

Reinstall OS X Without Erasing the Drive

OS X Yosemite- Reinstall OS X

Note: You will need an active Internet connection. I suggest using Ethernet

if possible because it is three times faster than wireless.

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