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User profile for user: elksrule
elksrule Author
User level: Level 1
0 points

I forgot my Apple ID security questions!

About a year ago I made an Apple ID on my iPod Touch 5, with the security questions and everything, but now I have an iPhone 5s and I haven't made any purchases on it yet. I just bought a $15 dollar iTunes card at the store, and it is asking for the answers to my security questions, which I do not know the answers to. I tried looking at some other forums about the same problem, but they all say the same thing which is to go to the My Apple ID website and click on the manage button, then go to Passwords and Security, and there should be a link saying: verify your Apple ID with this email, etc. But that does not show up when I go to that website.


I'm sure other people have this problem, please help as soon as possible, thanks in advance!

iPhone 5s, iOS 8.1.2, 32 GB

Posted on Jan 11, 2015 11:01 AM

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2 replies
User profile for user: TJBUSMC1973
TJBUSMC1973
User level: Level 5
7,738 points

Jan 11, 2015 11:02 AM in response to elksrule

How to reset your Apple ID security questions.

Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.


Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)


Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.


If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.


Next, go to https://getsupport.apple.com

(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')

Choose 'More Products & Services', then 'Apple ID'.

A new page will open.

Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.

Click the blue 'Continue' button.

Select the contact option that suits your needs best.

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I forgot my Apple ID security questions!

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