Scotsman8888
Level 1 (5 points)
Photos for Mac

Q: on my iPad Safari has been frozen due to an iOS crash report

I don't know where else to go on this. For two days the Safari on my iPad has been frozen, all other functions work okay. The following message appears on the screen. " Warning! iOS crash report. Due to a third-party application in your 'phone' iOS is crashed. Contact support for immediate fix. +1-800-523-2251 (Toll Free)

    When I called that number I got a voice with a foreign accent stating that they will take steps to fix the problem. When I asked if there is a cost for the service, she said, $60 which can be charged to your credit card. This certainly seems like a scam. I tried resetting the iPad and did everything else I could think of. But I need Safari to search the Internet and do a lot of other important things. If they don't know already, I think someone at Apple headquarters should be aware of this frustrating problem. Thanks for any help.

Bob Ferguson

iMac (27-inch Mid 2011), Mac OS X (10.5.7)

Posted on Jan 11, 2015 4:02 PM

by alex_h1,Solvedanswer
alex_h1 alex_h1
Community Specialists
A:

Hello Scotsman8888,

 

It appears that you are getting a popup in Safari on your iPad.  I recommend you first try and clear your history and website data.  If the issue persists then please remove all website data.

 

Clear information from your device

To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

 

Safari web settings on your iPhone, iPad, or iPod touch - Apple Support

 

Thanks for using the Apple Support Communities!

 

Cheers,

Alex H.

Posted on Jan 13, 2015 7:36 AM

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Scotsman8888

Q: on my iPad Safari has been frozen due to an iOS crash report

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  • Helpful answers

  • by alex_h1,Solvedanswer

    alex_h1 alex_h1 Jan 13, 2015 7:36 AM in response to Scotsman8888
    Community Specialists
    Jan 13, 2015 7:36 AM in response to Scotsman8888

    Hello Scotsman8888,

     

    It appears that you are getting a popup in Safari on your iPad.  I recommend you first try and clear your history and website data.  If the issue persists then please remove all website data.

     

    Clear information from your device

    To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

     

    Safari web settings on your iPhone, iPad, or iPod touch - Apple Support

     

    Thanks for using the Apple Support Communities!

     

    Cheers,

    Alex H.

  • by Scotsman8888,

    Scotsman8888 Scotsman8888 Jan 13, 2015 8:14 AM in response to alex_h1
    Level 1 (5 points)
    Photos for Mac
    Jan 13, 2015 8:14 AM in response to alex_h1

    Hi Alex H.

       Thank you, thank you! Your suggestion completely solved my problem. Now Safari on my iPad is working perfectly. Since my three year Apple Support has run out and you can't extend it, it's great that there's an Apple Support Community to take its place. And it's free! It just takes a little time and effort to get involved. I just hope at some point I can help solve some other person's problem but until I learn a lot more about computer systems, I don't see that happening.

       Thanks again,

            Bob Ferguson

  • by alex_h1,

    alex_h1 alex_h1 Jan 13, 2015 10:35 AM in response to Scotsman8888
    Community Specialists
    Jan 13, 2015 10:35 AM in response to Scotsman8888

    Hi Bob,

     

    Great!  I'm very happy to see that helped resolve the situation.

     

    Take care,

    Alex H.