ahyankee
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Q: Any update on wifi disconnect for Ipad Air 2? Jan 11, 1015

Lots of documentation of many people with the same problem.  None of our other devices including iphone 6 phones do not have this problem.  I will be returning this Christmas gift within 2 days if there is not a fix.  This is too frustrating.

iPad 2 Wi-Fi, iOS 8.1.2

Posted on Jan 11, 2015 5:05 PM

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ahyankee

Q: Any update on wifi disconnect for Ipad Air 2? Jan 11, 1015

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  • by mario49,

    mario49 mario49 Jan 13, 2015 7:47 AM in response to ahyankee
    Community Specialists
    Jan 13, 2015 7:47 AM in response to ahyankee

    Hello ahyankee,

     

    Thanks for the question. After reviewing your post, it sounds like the iPad will disconnect from the WiFi. I would recommend that you read this article, it may be able to help the issue.

     

    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support

     

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap  and Forget this Network.
    7. Try to connect to your desired Wi-Fi network. 
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    Wi-Fi disconnects or signal strength is less than expected

     

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

     

    Thanks for using Apple Support Communities.

    Have a nice day,

    Mario