Hello trl11,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with one service on your Apple TV. The following resource outlines information for troubleshooting issues with third-party content provider services. If the issue persists, you may need to contact the content provider:
Apple TV: Troubleshooting third-party content providers - Apple Support
http://support.apple.com/en-us/HT200072
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
- If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
- If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.
Cheers,
Matt M.