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Helpful answers
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Jan 13, 2015 11:00 AM in response to bettina136by sterling r,Hi there bettina136,
It sounds like iTunes is having trouble locating your media in that should be in your iTunes media folder. First verify that this is the process you used to locate the media:
iTunes: Finding lost media and downloads
If so, and it sounds like you did, and a restart hasnt fixed it I would next recommend recreating your iTunes library outright with this article:
iTunes: How to re-create your iTunes library and playlists
Thank you for using Apple Support Communities.
Cheers,
Sterling
