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ImJacobsMom
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Q: My macbook pro shuts down every day when my neighbor uses their wi-fi

Ever since I installed Yosemite, my MacBook Pro will shut down when my neighbor signs in with their wi-fi.  Every day I send a report to Apple because my MacBook doesn't shut down correctly.  Any suggestions to remedy this?  I need to tell you that my neighbors live  more than 500 feet away, however they have 20+ networks, 2 hubs and a wireless printer that they fire up every evening when this happens.

MacBook Pro with Retina display, Mac OS X (10.1.x)

Posted on Jan 12, 2015 12:16 PM

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ImJacobsMom

Q: My macbook pro shuts down every day when my neighbor uses their wi-fi

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  • by Eustace Mendis,

    Eustace Mendis Eustace Mendis Jan 12, 2015 4:27 PM in response to ImJacobsMom
    Level 7 (25,402 points)
    Jan 12, 2015 4:27 PM in response to ImJacobsMom

    I have to ask some obvious questions.

    1. How did you establish that it is your neighbour's wi-fi activity (500 feet away) that is the cause of you MBP shutting down?

    2. Is it possible, for example, that the shut down is being caused by a surge on your power line?

  • by ImJacobsMom,

    ImJacobsMom ImJacobsMom Jan 12, 2015 4:43 PM in response to Eustace Mendis
    Level 1 (0 points)
    Jan 12, 2015 4:43 PM in response to Eustace Mendis

    For instance, Eustace when they start using their internet networks and I am playing an online game I will not get a response when I click on a button, etc. I click on the wife network icon and sure enough here comes the rundown of their networks, etc.    I thought about the power surge, I also moved my router/apple airport to a closer location.  I looked at the channel that my router is set to, and they use 20+ networks, 2 hubs, and a wireless printer set every 5 channels apart, so I can't win.  However, they have been using that set-up for over a year.  I never experienced the shut-down to my MacBook Pro until I upgraded to Yosemite.  I also installed the latest patch.  It has not helped.  Thanks for responding, Eustace. 

  • by Eustace Mendis,

    Eustace Mendis Eustace Mendis Jan 12, 2015 4:55 PM in response to ImJacobsMom
    Level 7 (25,402 points)
    Jan 12, 2015 4:55 PM in response to ImJacobsMom

    I looked at the channel that my router is set to, and they use 20+ networks, 2 hubs, and a wireless printer set every 5 channels apart, so I can't win.


    Could you please post a screen shot of this?


    Assuming you have diagnosed correctly, you could try an ethernet cable - temporarily, of course - between your computer and the router to further isolate the cause of your shut down.


    Depending on the router you have, there could be a setting you can use to further explore the situation. In my case, I can address my router from a browser by entering the router's ip.

  • by Eustace Mendis,

    Eustace Mendis Eustace Mendis Jan 13, 2015 5:46 AM in response to ImJacobsMom
    Level 7 (25,402 points)
    Jan 13, 2015 5:46 AM in response to ImJacobsMom

    You can also try telling your Mac not to recognize the extraneous wifi connections.

    To do this, go to System Preferences / Network, and select Wifi in the left column.

     

    Next click Advanced (bottom right).

    On the new pane, you will see a list of all the wifi networks the Mac knows about. Select each one in turn, and click the - (minus sign).

     

    That might help.

  • by ImJacobsMom,

    ImJacobsMom ImJacobsMom Jan 14, 2015 11:37 PM in response to Eustace Mendis
    Level 1 (0 points)
    Jan 14, 2015 11:37 PM in response to Eustace Mendis

    Thanks, I am going to give this a try.  If it doesn't work, I will give the hard wired ethernet a try this weekend.  Thanks for your help