Safari keeps crashing as soon as I open it.

Question

Level 1

5 points

Safari keeps crashing as soon as I open it.

I have had my macbook air for a month or two now and everything has been fine. The suddenly safari won't open, I click on it and says 'safari quit unexpectedly'. I'm not sure why however i recently installed mackeeper and did the trial version, not sure whether this effects it but after i removed some stuff it stopped working. This is what the first part of the crash report said:

Process: Safari [3582]

Path: /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 8.0 (10600.1.25.1)

Build Info: WebBrowser-7600001025001000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [3582]

User ID: 502

Date/Time: 2015-01-12 20:58:22.683 +0000

OS Version: Mac OS X 10.10.1 (14B25)

Report Version: 11

Anonymous UUID: 13A2D66C-83E2-A428-0308-572ECB309C5D

Sleep/Wake UUID: F3897461-108C-443D-A747-6EB6C0C793A8

Time Awake Since Boot: 8300 seconds

Time Since Wake: 160 seconds

Crashed Thread: 19

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020

External Modification Warnings:

Thread creation by external task.

VM Regions Near 0x20:

-->

__TEXT 0000000108651000-0000000108652000 [ 4K] r-x/rwx SM=COW /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari

Application Specific Information:

Process Model:

Multiple Web Processes

Enabled Extensions:

com.genieo.safari-K444F5Z2ZH (1 - 1.2) Omnibar

etc.

Please someone help, Thanks!

MacBook Air, OS X Yosemite (10.10.1)

Posted on Jan 12, 2015 1:21 PM

Reply

Answer 1

petermac87

Level 5

7,447 points

Jan 12, 2015 1:24 PM in response to BenjiNaylor

Hi. Download and run etrecheck

You can read the site info first and source it's use here on the forums first if you wish, but it is a safe and very useful tool in supplying information on your system that may well be causing the issues you are seeing. Post the results back here for analysis.

Cheers

Pete

Reply

Answer 2

BenjiNaylor Author

Level 1

5 points

Jan 12, 2015 1:28 PM in response to petermac87

Hey thanks, this is what it came up with

EtreCheck version: 2.1.5 (108)

Report generated 12 January 2015 21:26:27 GMT

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

MacBook Air (13-inch, Mid 2011) (Verified)

MacBook Air - model: MacBookAir4,2

1 1.7 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en0: 802.11 a/b/g/n

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: one day 3:53:53

Disk Information: ℹ️

APPLE SSD SM256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.77 GB (117.38 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ℹ️

Apple Inc. FaceTime Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Anywhere

Adware: ℹ️

Conduit [Remove]

Geneio [Remove]

Kernel Extensions: ℹ️

/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.2) [Support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[running] com.genieoinnovation.macextension.plist Adware! [Remove]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.xrite.device.softwareupdate.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.aladdin.aksusbd.plist [Support]

[failed] com.aladdin.hasplmd.plist [Support] [Details]

[loaded] com.genieoinnovation.macextension.client.plist Adware! [Remove]

[loaded] com.google.keystone.daemon.plist [Support]

[running] com.jungledisk.workgroupservice.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[running] com.perion.searchprotectd.plist [Support]

[running] com.xrite.device.xrdd.plist [Support]

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.genieo.completer.download.plist Adware! [Remove]

[loaded] com.genieo.completer.ltvbit.plist [Support]

[running] com.genieo.completer.update.plist Adware! [Remove]

[running] com.spotify.webhelper.plist [Support]

[running] com.zeobit.MacKeeper.Helper.plist [Support]

User Login Items: ℹ️

uHD-Agent UNKNOWN (missing value)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Application (/Applications/Spotify.app)

Google Drive Application (/Applications/Google Drive.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]

Silverlight: Version: 4.1.10329.0 [Support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

BlueStacks Install Detector: Version: Unknown

TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 [Support]

Safari Extensions: ℹ️

Omnibar [Installed] Adware! [Remove]

Trovi Search for Safari [Installed]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

30% hiutil

14% ocspd

6% WindowServer

3% Console

0% Google Drive

Top Processes by Memory: ℹ️

168 MB installd

142 MB Google Chrome

137 MB MacKeeper

137 MB Finder

112 MB mds_stores

Virtual Memory Information: ℹ️

37 MB Free RAM

1.45 GB Active RAM

1.43 GB Inactive RAM

1.12 GB Wired RAM

7.96 GB Page-ins

97 MB Page-outs

Diagnostics Information: ℹ️

Jan 12, 2015, 09:27:23 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212723_[redacted].crash

Jan 12, 2015, 09:27:13 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212713_[redacted].crash

Jan 12, 2015, 09:27:03 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212703_[redacted].crash

Jan 12, 2015, 09:26:53 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212653_[redacted].crash

Jan 12, 2015, 09:26:43 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212643_[redacted].crash

Jan 12, 2015, 09:26:32 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212632_[redacted].crash

Jan 12, 2015, 09:26:22 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212622_[redacted].crash

Jan 12, 2015, 09:26:12 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212612_[redacted].crash

Jan 12, 2015, 09:26:01 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212601_[redacted].crash

Jan 12, 2015, 09:25:51 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212551_[redacted].crash

Jan 12, 2015, 09:25:41 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212541_[redacted].crash

Jan 12, 2015, 09:25:31 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212531_[redacted].crash

Jan 12, 2015, 09:25:20 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212520_[redacted].crash

Jan 12, 2015, 09:25:10 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212510_[redacted].crash

Jan 12, 2015, 09:25:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-212507_[reda cted].crash

Jan 12, 2015, 09:25:00 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212500_[redacted].crash

Jan 12, 2015, 09:24:50 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212450_[redacted].crash

Jan 12, 2015, 09:24:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-212442_[reda cted].crash

Jan 12, 2015, 09:24:39 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212439_[redacted].crash

Jan 12, 2015, 09:24:29 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212429_[redacted].crash

Jan 12, 2015, 09:24:19 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212419_[redacted].crash

Jan 12, 2015, 09:24:09 PM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-212409_[redacted].crash

Jan 12, 2015, 09:13:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-211303_[reda cted].crash

Jan 12, 2015, 09:12:39 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-211239_[reda cted].crash

Jan 12, 2015, 08:58:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-205823_[reda cted].crash

Jan 12, 2015, 08:56:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-205606_[reda cted].crash

Jan 12, 2015, 08:56:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-205603_[reda cted].crash

Jan 12, 2015, 08:55:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-205559_[reda cted].crash

Jan 12, 2015, 08:55:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-205557_[reda cted].crash

Jan 12, 2015, 08:55:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-205552_[reda cted].crash

Jan 12, 2015, 08:29:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-202928_[reda cted].crash

Jan 12, 2015, 06:55:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-185548_[reda cted].crash

Jan 12, 2015, 06:55:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-185545_[reda cted].crash

Jan 12, 2015, 06:55:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-12-185542_[reda cted].crash

Jan 12, 2015, 07:32:36 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073236_[redacted].crash

Jan 12, 2015, 07:32:26 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073226_[redacted].crash

Jan 12, 2015, 07:32:15 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073215_[redacted].crash

Jan 12, 2015, 07:32:05 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073205_[redacted].crash

Jan 12, 2015, 07:31:55 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073155_[redacted].crash

Jan 12, 2015, 07:31:45 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073145_[redacted].crash

Jan 12, 2015, 07:31:35 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073135_[redacted].crash

Jan 12, 2015, 07:31:25 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073125_[redacted].crash

Jan 12, 2015, 07:31:14 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073114_[redacted].crash

Jan 12, 2015, 07:31:04 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-073104_[redacted].crash

Jan 12, 2015, 07:24:58 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072458_[redacted].crash

Jan 12, 2015, 07:24:48 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072448_[redacted].crash

Jan 12, 2015, 07:24:38 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072438_[redacted].crash

Jan 12, 2015, 07:24:18 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072418_[redacted].crash

Jan 12, 2015, 07:24:08 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072408_[redacted].crash

Jan 12, 2015, 07:23:57 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072357_[redacted].crash

Jan 12, 2015, 07:23:49 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072349_[redacted].crash

Jan 12, 2015, 02:39:46 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-023946_[redacted].crash

Jan 11, 2015, 05:37:37 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-11-173737_[reda cted].crash

Jan 11, 2015, 05:37:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-11-173733_[reda cted].crash

Jan 11, 2015, 05:33:51 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-11-173351_[reda cted].crash

Jan 11, 2015, 05:33:08 PM Self test - passed

Jan 11, 2015, 03:59:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Safari_2015-01-11-155911_[reda cted].crash

Jan 12, 2015, 07:24:28 AM /Library/Logs/DiagnosticReports/hasplmd_2015-01-12-072428_[redacted].crash

Reply

Answer 3

petermac87

Level 5

7,447 points

Jan 12, 2015 1:33 PM in response to BenjiNaylor

You have MacKeeper and Adware installed to start with. Try Uninstall MacKeeper

Then download AdwareMedic and run it which will clear your Adware (Genieo, Omnibar and Conduit) Some may come along here and tell you these methods are not required, but they have worked for many, many users here on these forums.

Try those two first and then reboot.

Pete

Reply

Answer 4

Linc Davis

Level 10

209,547 points

Jan 12, 2015 2:25 PM in response to BenjiNaylor

A

There is no need to download anything to solve this problem.

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

Besides the files listed in the linked support article, you may also need to remove this file in the same way:

~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist

If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

B

You’re running an obsolete copy of the application on your Desktop. That won’t work.

In the Finder, select

Go ▹ Applications

from the menu bar, or press the key combination shift-command-A to open the Applications folder. Check that the application is in that folder. If it is, use it, and delete the copy on your Desktop. Never move or copy built-in applications.

If you've deleted it from the Applications folder, back up all data, then reinstall OS X. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

Reply

Answer 5

etresoft

Level 8

46,330 points

Jan 12, 2015 5:54 PM in response to BenjiNaylor

petermac87 wrote:

You have MacKeeper and Adware installed to start with. Try Uninstall MacKeeper

Then download AdwareMedic and run it which will clear your Adware (Genieo, Omnibar and Conduit) Some may come along here and tell you these methods are not required, but they have worked for many, many users here on these forums.

Try those two first and then reboot.

You can also click the "[Remove]" links in your EtreCheck report. EtreCheck is integrated with AdwareMedic and clicking those links will give you more detail about your adware infection and display a button to take you right to the AdwareMedic site.

Reply

Answer 6

petermac87

Level 5

7,447 points

Jan 12, 2015 5:57 PM in response to etresoft

Thanks for that etresoft I will update my information for when I recommend etrecheck. And thanks for such a great troubleshooting tool. It has helped many.

Cheers

Pete

Reply

Answer 7

etresoft

Level 8

46,330 points

Jan 12, 2015 6:15 PM in response to petermac87

Keep an eye out for red "errors" next to the hard drive too. The current version of EtreCheck checks log files to look for Kernel I/O errors on disk drives. If you see any particular line that looks interesting, you can ask the OP to click on the "[Details]" link (if there is one) for, potentially, some additional information.

Reply

Answer 8

BenjiNaylor Author

Level 1

5 points

Jan 12, 2015 11:27 PM in response to petermac87

Thanks So much for doing this, safari now works!!!

Reply

Answer 9

Jan 12, 2015 11:31 PM in response to BenjiNaylor

Path: /Users/USER/Desktop/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 8.0 (10600.1.25.1)

Move Safari back into the HD/Applications folder and off your Desktop under that USER account and update it.

Reply