Siri missing from all settings, ipad 2 16GB, iOS 8.1.12(12B440)
Just spend the last 2+ hours on the phone trying to remotely help an older person with an iPad 2. They've had it a couple of months, so, sadly out of helpline time apparently.
Anyway, long story cut short, they'd just found out about Siri, and wanted to know how could they use it. Like an idiot, I thought it would take me 10 minutes to help.
2 hours later, we'd updated it to ios version 8.1.2(12B440). Done a reboot. Logged into icloud. Gone through all the settings. Ensured they were logged in with their Apple ID (imagine doing all this with a 72 year old - not fun!).
But no-where could we find anything about Siri, not even in Settings>restrictions.
I've not got an ios device myself, but I read multiple forum threads and guides, and here's my checklist:
Model: MC979B/A
Version 8.1.2(12B440)
Wifi on and working: Yes
Plugged in and charging: Yes
Signed into Apple and icloud: Yes
Fake product: No - purchased new from the well known department store John Lewis.
Country and settings: UK.
Saying "Hey Siri": Nothing
Holding down thumb button: Nothing.
At the end of my tether and out of ideas. The last option is to do a full hard reset; is there ANYTHING I can do to avoid that?
It's not very easy for her to get into town to John Lewis where they might help her, she doesn't want to pay the small fortune the Apple Care want for taking it into a store, but if anyone has any last resort ideas for how to find Siri before doing a hard reset, I'd be very grateful.
iPad 2, iOS 8.1.2, 16GB
