-
All replies
-
Helpful answers
-
Jan 12, 2015 6:38 PM in response to djface941by petermac87,Does anyone else in the family have access to your Apple ID?
Pete
-
Jan 12, 2015 9:37 PM in response to petermac87by djface941,yes my but they do not know the apple id password its my children 6-7yrs old. how do i get my money back if possible
-
Jan 13, 2015 1:22 AM in response to djface941by petermac87,Have you signed out from it? you need to after every time you use it.
Pete
-
Jan 13, 2015 5:53 AM in response to djface941by Limnos,So the scenarios are either your account was hacked by an outside person or one of your children got hold of your phone and was pressing buttons.
If it was hacked, that's fraud and those charges have to be handled and reported to your credit card company. You need to change your password right now.
If it was your children, Apple's formal policy is all sales are final. I have seen similar discussions here and it is possible Apple may reverse the charges but that is purely up to them.
https://discussions.apple.com/message/18301846 - fraudulent charge to bank.
Apple ID: Contacting Apple for help with Apple ID account security - http://support.apple.com/kb/HT5699
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918
How to permanently remove some app purchases? - https://discussions.apple.com/thread/4100794