retrieve photos from an encrypted iphone backup file

dear all


I really need your help.


I've experienced some problems with the wifi connections made with my iphone. To solve this I read here and there that it might work to factory reset the phone so I did but first I made a backup in itunes.


No I have a big problem not only I didn't solve my wifi connection problem but now I can't restore my phone including last christmas family photos. Sometime ago (I realy can't remember when) I may have checked the box to encrypt my iphone backup. I don't have any ideia of which password I may insert back then.

After sending all yeasterday eavening trying passwords that I might have used I give up to restore the phone but I'm very said because the lost of the photos.


Please tell me that there is a way to retrive the photos from the encrypted folder.

The files are easy to locate because of the size but I tried to open them an it doesn't work. I also tried to change the file extension to jpeg and still doesn't work.

I'm not a computer genious so I don't know what to do.

Please help.

Thanks

iPhone 5, iOS 8.1.2

Posted on Jan 13, 2015 12:57 AM

Reply
4 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

retrieve photos from an encrypted iphone backup file

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.