I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

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I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK

I’m unable to write/burn a CD-R (Verbatim) from a playlist after upgrading to iTunes 12.0.1.26. I get error 4000. I can however write/burn a CD from Windows Explorer and CDBurnerXP v4.5.4.5143 – which implies the device is working OK – and only fails when I write from iTunes. The drivers are up to date

Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)

Dell Inc. Latitude E6420

iTunes 12.0.1.26

QuickTime 7.7.6

FairPlay 2.7.39

Apple Application Support 3.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.0.5.6

Apple Mobile Device Driver 1.65.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.0.2770

Gracenote MusicID 3.06.0.2770

Gracenote Submit 3.06.0.2770

Gracenote DSP 3.06.0.2770

iTunes Serial Number 756D13C00C3583C8

Current user is not an administrator.

The current local date and time is 2015-01-13 14:47:35.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

Intel Corporation, Intel(R) HD Graphics Family

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 12.0.1.26 (x64) is currently running.

iTunesHelper 12.0.1.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

LowerFilters: SbCeCd (3.2.6.3),

UpperFilters: GEARAspiWDM (2.2.3.0),

F: HL-DT-ST DVD+-RW GU40N, Rev A103

Drive is empty.

The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

F: HL-DT-ST DVD+-RW GU40N, Rev A103

Audio CD in drive.

Failed Reading table of contents, error 4000.

Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.

Audio CD reading failed. Error Code: 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87 87.

iTunes cannot play or import music from a CD in this drive. The drive may need a firmware update. Check with the manufacturer.

Get drive speed failed. Error Code: 4000.

The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive F: HL-DT-ST DVD+-RW GU40N on CDR media at speed 24X.

Posted on Jan 13, 2015 5:28 AM

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Answer 1 · Nov 8, 2014

judysings

Community Specialist

Jan 14, 2015 9:09 AM in response to iTunes-1

Hi iTunes-1,

Welcome to the Support Communities! The error message you posted indicates a possible firmware update is needed for iTunes for Windows to work with your CD drive.

iTunes for Windows: Updating the firmware on your CD or DVD drive - Apple Support
http://support.apple.com/en-us/HT201852

Having outdated firmware can cause issues using CDs and DVDs with iTunes for Windows. Firmware is a type of software stored in a chip in hardware that can sometimes be updated.

Identifying drives and firmware versions

To run CD Diagnostics, follow the steps in this document.

After following the steps to run CD Diagnostics linked above, look at section three to find out more about your optical drive(s).

Here is an example of what section three might look like:

In this example there are two drives. Drive E is a Samsung DVD-ROM drive with a model designation of SD-616 that has firmware version F000. Drive F is an NEC drive with a model designation of NR-7900A that has firmware version 1.08.

Updating the firmware

If the optical drive you are using came with your computer, check with the support site for your computer for a firmware update. Typically you will need to go to the support website for the computer maker and click on a "downloads" or "updates" link, and then enter your computer model designation and operating system version to see what updates are available. Then look through the available updates for a firmware update for your optical drive. Download the updater and run it. If you need assistance applying the update, contact the maker of your computer.

If the optical drive you are using came as a separate part (was not included with a computer), check the support site for the drive maker for a firmware update. Sometimes the manufacturer is not clear in the CD Diagnostics results. In that case, you may just have to search the Internet for the drive model designation. You can usually find out who made the drive by looking through the results of such a search. Once you have identified who made your drive, go to the support website for that company. Look for a "downloads" or "updates" link, and then enter your optical drive model designation. Download the updater and run it. If you need assistance applying the update, contact the maker of the optical drive.

Verifying that the firmware was updated

Run CD Diagnostics again.

Examine the CD Diagnostics results. The firmware version for the drive should be the new version.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.

Last Modified: Nov 8, 2014

Also, you mentioned that you have been successful burning a CD with the Windows OS. Make sure that you have closed all software programs that can access the CD burner so that there isn't a conflict for the drive. Sometimes chaning the burn speed from "maximum" to 8x can also help in this situation.

I hope this information helps ...

- Judy

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