driqbal

Level 1 (0 points)

Q: My iphone 6 plus hangs with irresponsive screen or switches off at its own . To restart need to press home power button for > 30 seconds

My iphone 6 plus having iOS 8.1.2 , hangs with irresponsive screen or switches off at its own .

To restart need to press home power button for > 30 seconds

iPhone 6 Plus, iOS 8.1.2

Posted on Jan 13, 2015 1:59 AM

I have this question too

Q: My iphone 6 plus hangs with irresponsive screen or switches off at its own . To restart need to press home power butto ... more

All replies

Helpful answers

by brenden dv,

brenden dv Jan 14, 2015 8:26 AM in response to driqbal
Community Specialists

Jan 14, 2015 8:26 AM in response to driqbal

Hi driqbal,

I'm sorry to hear you are having these issues with your new iPhone 6 Plus. If you are having issues with the phone becoming unresponsive or shutting off on its own during use, you may find the troubleshooting steps outlined in the following articles helpful, up to and including contacting Apple Support directly if necessary:

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Regards,
- Brenden
Reply options

Link to this post