HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Angenum_Marday

Q: Problem with icloud

Hi all,

 

Last year i have purchased an iphone 5s and my icloud has been created linked with my company mail. However i have forgotten my password and try to reset it.

 

I have put the new password and it works when i try to login on the apple website with the Apple ID xxxxx@vodacom.co.mu (company mail) but on my iphone the password which i have reset is not working on the apple ID (xxxx@icloud.mu) i have linked the icloud mail with the company mail but it seems that they are not linked with the same password. And as find my iphone is on on my iphone then i can neither delete or change the apple ID on the phone. My phone is useless as it is i have try many time to reset it but it still didnt work. Now the apple ID which finish by icloud,mu has been locked for security reason and i have no way of getting the password. Can someone please help?

iPhone 5s, iOS 8.1.2

Posted on Jan 13, 2015 3:59 AM

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