Ocean 17
Level 1 (86 points)
Mac OS X

Q: iPhone 6 plus does not ring

I am missing calls because my phone does no longer ring.

 

It is NOT in silent mode (switch in the non-red position), it is NOT in airplane mode, it is NOT in "do not disturb" mode.

 

Ringer is to a medium value.

 

It just doesn't ring. Why?

iPhone 6 Plus, iOS 8.1, 64 Gb

Posted on Jan 13, 2015 11:14 AM

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Ocean 17

Q: iPhone 6 plus does not ring

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  • Helpful answers

  • by Allen A,Helpful

    Allen A Allen A Jan 14, 2015 11:34 AM in response to Ocean 17
    Community Specialists
    Jan 14, 2015 11:34 AM in response to Ocean 17

    Hi Ocean 17,

     

     

    The article linked below details a number of additional steps that may help get your iPhone to ring.

     

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
    http://support.apple.com/en-us/TS5180

     

     

    All my best,

    Allen

  • by Ocean 17,

    Ocean 17 Ocean 17 Jan 14, 2015 11:46 AM in response to Allen A
    Level 1 (86 points)
    Mac OS X
    Jan 14, 2015 11:46 AM in response to Allen A

    Thanks Allen!

     

    I'm going through these steps now.

  • by MuggleMum,

    MuggleMum MuggleMum Feb 25, 2016 5:06 PM in response to Ocean 17
    Level 1 (4 points)
    Feb 25, 2016 5:06 PM in response to Ocean 17

    TThis happens to me ALL the time but only when I am at work. do you happen to have AT&T? I do. I fixed the problem by going to settings-cellular and then turning LTE completely off. Yes, my phone is on 4G now, but 99.99% of the calls come through. Only time it seems to happen now is if I have the phone in the top of my pants against my skin for some reason. I do that on days my pants don't have pockets. People might tell you to switch it to data only, but I ran many tests and that didn't work either. It was better, but not enough. My work is like a black hole and lte just doesn't seem to work there. On data only, it doesn't make the switch to lte fast enough. Does it only happen to you in one location? Try turning lte off. Please let me know if this works. And dont bother calling AT&T. They just give you the run around. Been dealing with them on something else for 4 months now with no resolution.

  • by MuggleMum,

    MuggleMum MuggleMum Feb 26, 2016 10:04 AM in response to MuggleMum
    Level 1 (4 points)
    Feb 26, 2016 10:04 AM in response to MuggleMum

    Happened to me again today, but the phone was in my pocket. They all seem to come through if the phone sits on my desk. With lte on voice, they never come through When I am at work though, so this is still better than nothing.