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Could not load Desktop & Screen Saver Preference panel

Problem description:

Could not load Desktop & Scree Saver Preference pane


EtreCheck version: 2.1.5 (108)

Report generated January 13, 2015 at 8:48:56 PM PST


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Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.


Hardware Information: ℹ️

MacBook Air (13-inch, Mid 2012) (Verified)

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n


Video Information: ℹ️

Intel HD Graphics 4000

Color LCD 1440 x 900


System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:20:19


Disk Information: ℹ️

APPLE SSD SM256E disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MAC BOOK AIR (disk1) / : 249.77 GB (145.31 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information: ℹ️

Western Digital My Passport 0748 1 TB

EFI (disk2s1) <not mounted> : 210 MB

My Passport for Mac (disk2s2) /Volumes/My Passport for Mac : 999.83 GB (809.84 GB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Anywhere


Kernel Extensions: ℹ️

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]


/System/Library/Extensions

[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Support]

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Support]

[not loaded] com.wdc.driver.1394HP (1.0.9) [Support]

[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]


/Users/[redacted]/Downloads/WD +TURBO Installer 2.app

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]

[not loaded] com.wdc.driver.USB-64HP (1.0.3) [Support]


Launch Agents: ℹ️

[loaded] com.avast.userinit.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.avast.init.plist [Support]

[loaded] com.avast.uninstall.plist [Support]

[failed] com.avast.update.plist [Support]

[loaded] com.creativebe.MainMenuHelper.plist [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[running] com.wdc.SmartwareDriveService.plist [Support]

[running] com.wdc.WDSmartWareService.plist [Support]

[loaded] com.westerndigital.ErasePrivilegedHelper.plist [Support]


User Launch Agents: ℹ️

[invalid?] com.avast.home.userinit.plist [Support]

[running] com.google.Chrome.framework.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[running] com.hp.printerAgent.plist [Support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]


User Login Items: ℹ️

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDSecurityHelper Application (/Users/[redacted]/Downloads/WD Security.app/Contents/WDSecurityHelper.app)

WD Quick View Application (/Library/Application Support/WDSmartWare/WDQuickView.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 [Support]

AdobePDFViewer: Version: 11.0.04 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 7 Update 71 Check version


User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.0 [Support]


Safari Extensions: ℹ️

SiteAdvisor [Installed]

Ultimate [Installed]


3rd Party Preference Panes: ℹ️

Flash Player [Support]

Java [Support]

WDQuickView [Support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

MAC BOOK AIR: Disk size: 249.77 GB Disk used: 104.46 GB

Destinations:

My Passport for Mac [Local]

Total size: 999.83 GB

Total number of backups: 32

Oldest backup: 2014-12-18 01:16:24 +0000

Last backup: 2015-01-14 02:57:18 +0000

Size of backup disk: Excellent

Backup size 999.83 GB > (Disk size 249.77 GB X 3)

2nd BACKUP [Local]

Total size: 1.00 TB

Total number of backups: 11

Oldest backup: 2014-10-23 02:58:33 +0000

Last backup: 2015-01-12 20:17:13 +0000

Size of backup disk: Excellent

Backup size 1.00 TB > (Disk size 249.77 GB X 3)


Top Processes by CPU: ℹ️

13% WindowServer

7% Google Chrome

1% fontd

0% AppleSpell

0% SystemUIServer


Top Processes by Memory: ℹ️

155 MB Google Chrome

116 MB com.avast.daemon

103 MB mds_stores

64 MB ocspd

60 MB Finder


Virtual Memory Information: ℹ️

76 MB Free RAM

1.74 GB Active RAM

1.63 GB Inactive RAM

694 MB Wired RAM

2.41 GB Page-ins

524 KB Page-outs


Diagnostics Information: ℹ️

Jan 13, 2015, 08:29:12 PM Self test - passed

Jan 11, 2015, 07:43:25 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-01-11-194325_[redacted].c pu_resource.diag [Details]


MacBook Air, OS X Yosemite (10.10.1)

Posted on Jan 13, 2015 9:17 PM

Reply
Question marked as Best reply

Posted on Jan 13, 2015 9:34 PM

First follow the instructions in this support article.

If an iPhoto or Aperture library is the source of your desktop pictures, it may need to be rebuilt, or you may need to update the application to the latest version.

Otherwise, continue as below.

Back up all data.

In the Finder, hold down the option key and select

Go Library

from the menu bar. From the Library folder, delete the following item, if it exists:

Caches/com.apple.systempreferences

and move the following items to the Desktop, if they exist:

Application Support/Dock/desktoppicture.db

Preferences/com.apple.desktop.plist

Launch System Preferences and test. If you still have the issue, put the items you moved to the Desktop back where they came from and post again. Otherwise, delete the items.

6 replies
Question marked as Best reply

Jan 13, 2015 9:34 PM in response to DOUGORY

First follow the instructions in this support article.

If an iPhoto or Aperture library is the source of your desktop pictures, it may need to be rebuilt, or you may need to update the application to the latest version.

Otherwise, continue as below.

Back up all data.

In the Finder, hold down the option key and select

Go Library

from the menu bar. From the Library folder, delete the following item, if it exists:

Caches/com.apple.systempreferences

and move the following items to the Desktop, if they exist:

Application Support/Dock/desktoppicture.db

Preferences/com.apple.desktop.plist

Launch System Preferences and test. If you still have the issue, put the items you moved to the Desktop back where they came from and post again. Otherwise, delete the items.

Jan 14, 2015 6:06 AM in response to Linc Davis

THANKS Linc, I did everything you suggested in the order you listed but nothing solved the problem. When I open the iPhoto events, everything seemed in a mess. The dates seemed OK but events seemed all mixed up and scattered. I decided to delete them entirely thinking this was the problem. Do hope you might have further suggestions.

Jan 14, 2015 1:53 PM in response to Linc Davis

Not directly related to your problem, but try un-installing Avast and CleanMyMac2 as both can cause problems.


Avast Un-install


You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.

CleanMyMac - Uninstall


CleanMyMac2 Un-install


After un-installing, run this program to make sure you got all the pieces.


EasyFind – Spotlight Replacement

Could not load Desktop & Screen Saver Preference panel

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