HT201104: iCloud Drive FAQ
Learn about iCloud Drive FAQ
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Helpful answers
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Jan 15, 2015 8:45 AM in response to Sctyfrdby sterling r,Hello Sctyfrd,
It sounds like you have been doing the correct procedure to reset your password, but for some reason you just cannot gain access to it. I would recommend you reach out to the Apple Account Security support team with this article:
Contact Apple for help with Apple ID account security
Thank you for using Apple Support Communities.
All the best,
Sterling
