Margaret Bauer
Level 1 (9 points)
Mac OS X

Q: in yosemite, mail junk filter not working

Since upgrading to Yosemite and Mail 8.1, my junk filter no longer works.  It will indicate mail is junk but not transfer it to the Junk folder.  I have checked and re-checked my junk settings in Mail Preferences, and I tried resetting the junk filter and re-training. Nothing works.  Does anyone have a fix for this?

iMac, OS X Mavericks (10.9.3), 21.5 inch

Posted on Jan 14, 2015 7:05 AM

Close
Margaret Bauer

Q: in yosemite, mail junk filter not working

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jan 15, 2015 9:14 AM in response to Margaret Bauer
    Community Specialists
    Jan 15, 2015 9:14 AM in response to Margaret Bauer

    Hi Margaret Bauer,

    Welcome to the Support Communities!  Are you asking about the junk mail in your iCloud account?  If so, take a look at the resource below to manage Junk Mail:

    iCloud: Keeping the Junk folder consistent between iCloud Mail and OS X Mail - Apple Support
    http://support.apple.com/en-us/HT202325

     

     

    If you use OS X Mail to check your iCloud email, the contents of the Junk folder in OS X Mail may not match the contents of the Junk folder in iCloud Mail. 

     

    By default, OS X Mail stores junk mail on your computer. iCloud Mail (icloud.com/mail) stores all messages on an IMAP server. To keep the contents of both folders the same between iCloud Mail and OS X Mail, follow these steps:

    1. Open the Mail app on your Mac.
    2. Choose Mail > Preferences.
    3. Click Junk Mail, then select “Enable junk mail filtering” and “Move it to the Junk mailbox”:

    1. Click Accounts.
    2. Select your iCloud email account on the left.
    3. Click Mailbox Behaviors, then select “Store junk messages on the server”:


    With these settings, all messages marked as junk are stored on the iCloud server, and you can see them in the Junk folders of both OS X Mail and iCloud Mail. As a result, when you delete a message from either folder, the message is deleted permanently.

    Junk mail on the iCloud server counts toward your iCloud storage limit, so you might want to delete junk messages as soon as you're sure they're junk. Messages in the Junk folder are deleted automatically when they are more than 30 days old.

     

    Last Modified:

     

    Cheers,

    Judy

  • by Margaret Bauer,

    Margaret Bauer Margaret Bauer Jan 15, 2015 9:22 AM in response to judysings
    Level 1 (9 points)
    Mac OS X
    Jan 15, 2015 9:22 AM in response to judysings

    Hi Judy, Thanks for your reply and the information.  I am not talking about iCloud; I don't have an iCloud email account.  I use OS X Mail to read my non-cloud regular email account.  Since upgrading to Yosemite, the junk filter marks messages as junk but keeps them in the Inbox.  Very annoying.  I have checked and -rechecked the settings in Preferences.  I tried resetting the junk filter but that did not help.  I tried deleted and re-adding my email account; that also did not help.  Any other thoughts you have would be appreciated.

    Margaret

  • by Maggie and Ian,

    Maggie and Ian Maggie and Ian Jan 18, 2015 4:30 AM in response to Margaret Bauer
    Level 1 (0 points)
    Jan 18, 2015 4:30 AM in response to Margaret Bauer

    We have exactly the same problem with the junk mail filter in Yosemite and have followed the instructions above precisely.

     

    This has had no effect at all - the new version of mail just doesn't appear to be learning or storing junk preferences as it should.

     

    Will an update be available soon?

     

    Kind regards

  • by judysings,

    judysings judysings Jan 19, 2015 11:14 AM in response to Margaret Bauer
    Community Specialists
    Jan 19, 2015 11:14 AM in response to Margaret Bauer

    Hi Margaret Bauer,

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

    - Judy