HT6592: About the security content of Apple TV 7.0.2
Learn about About the security content of Apple TV 7.0.2
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All replies
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Helpful answers
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Jan 15, 2015 9:26 AM in response to MoodyAppleby sterling r,Hi MoodyApple,
It sounds like you have multiple devices that can connect to your Wi-Fi network, but your Apple TV cannot see the same network after you updated the software on it. I recommend these troubleshooting steps in the following article, named:
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
- Restart your Apple TV by choosing Settings > General > Restart.
- Try restarting your Wi-Fi router or modem by turning it off and then on again.
If you're unable to see your Wi-Fi network
Choose Settings > General > Network > Wi-Fi and check if you can see any Wi-Fi networks. If you can see other Wi-Fi networks, the issue may be isolated to your Wi-Fi network.
- Check for any obstructions and adjust the location of your router or Apple TV; also check for sources of potential interference.
- If your Wi-Fi network is configured as closed or private, it will not broadcast the network name to Wi-Fi devices.
- You can join a closed or private network by choosing Settings > General > Network > Wi-Fi > Other and entering the Wi-Fi network name, security, and password.
- Try restarting your Wi-Fi router or modem by turning it off and then on again.
- Update your Wi-Fi router to the latest firmware.
- For an AirPort Base Station, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
- Verify that other devices can see and connect to your Wi-Fi network. If other devices cannot connect to your Wi-Fi network, contact your router manufacturer.
If after attempting the above steps, your Apple TV still cannot see any Wi-Fi networks and other devices are able to see and connect to your Wi-Fi network:
- Restart your Apple TV: Choose Settings > General > Restart.
- If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update and test again.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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Jan 16, 2015 5:24 AM in response to sterling rby MoodyApple,Hello Sterling,
Thanks for the information. But I have tried already tried all troubleshooting steps you sugggested.
I even restored ATV via iTunes...but nothing is helping.
As I mentioned this issue has been happening ever since I upgraded software on ATV to 7.0.2 (wish I can roll it back)
Thanks !
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Jan 18, 2015 11:18 AM in response to MoodyAppleby sterling r,Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
