Previous 1 2 3 4 5 Next 66 Replies Latest reply: Apr 28, 2007 10:33 PM by Switch900 Go to original post
  • cathyfarrar Level 1 (25 points)
    I think it may depend on the internet server settings somewhere in the path from your computer to iTunes. I am in China and sometimes (today, for example) it will not connect to the iTunes store. Then I will get several weeks of no problem connecting (downloading podcasts, purchased items etc.). The message is "the network connection was reset" when it doesn't connect. I have just decided to wait it out. I spoke with the local system administrator, and he said he hasn't changed anything. Its very irritating, but I think in China, different servers have different settings that affect connection to iTunes.
  • nuntheless Level 1 (55 points)
    I suspect that the previous post from China pinpointed the problem - something to do with the server access. I suspect that at least part of my problem is due to using satellite. In any case, I haven't had any problems since I reinstalled QuickTime and iTunes. But it may just be that the stars are aligned properly. Or some gremlin at work.
  • cali43 Level 1 (0 points)
    I'm having the same error when trying to purchase items. I do not belive it is any setting on my dsl and it must be with the recent update to itunes. I would assum that this will be solved with the next update.
  • JSH9 Level 1 (0 points)
    I've read this thread and I agree this is an Apple/iTunes store issue. My connection is solid--I've watched videos on blogs and even screened the new Apple ads. The one thing I did today was install a new Apple Security Update for Mac/PowerPC. This is a recent update (my iMac checks once a week). Since then iTunes store will show me previews, play the 30 second loops, but it won't buy a song--I get the "network connection was reset" error, telling me to make sure I have a decent network connection.

    This seems to me like a bug in that new Security updater. This is crippling for any Mac user who likes to buy songs on iTunes. Does anyone from Apple read this forum? Because they seem to be unaware of the problem.
  • mugarg Level 1 (0 points)
    I'm having sort of the same problem, I can't even access the store -not even the home page. I have some purchased items that now I can't download because the network connection times out. It's incredibly frustrating. As with other people, I think my internet connection is fine -I can access all other webpages, etc. Although I have noticed slow connection to apple websites (could be a coincidence). I'm in London but have never had problems with accesing the store before, so not sure if it's a server issue. It's been like this for 2 days... can someone please help?!
  • cathyfarrar Level 1 (25 points)
    My connection to Apple sites is also slowed when my computer can't connect to the iTunes store. In fact, sometimes I get the message on my browser that the attempt to connect to the Apple Discussions times out if I try to post a reply. This only seems to happen when I can't connect to the iTunes store. Also, I have the "network connection was reset" message when I try to publish a web site with iWeb during these bleak periods when I can't connect to iTunes. Since I am in China, however, there are various internet filtering policies that are off and on enforced. I believe different servers along the route probably also have different settings for port access, download size etc. So I think the route the internet connection takes determines whether this happens or not.
  • Jeffrey Reimer Level 1 (5 points)
    I have the same problem. Error 9813, an "unknown error"

    Apple will lose my business for sure this Holiday
    iTunes purchases for me. I have tried all the solutions mentioned in this
    thread, to no avail.
    HELLO APLLE????????
  • John Cogdell Level 5 (4,605 points)
    Hi all,

    Try the OpenDNS solution - it works brilliantly for most people and is free!

    See this thread:

    In case you miss the link to OpenDNS, here it is:

  • cathyfarrar Level 1 (25 points)
    I set up OpenDNS as instructed on the site and tested it. However, I still get the message "Could not connect to the iTunes Store. Your network connection was reset".
  • cathyfarrar Level 1 (25 points)
    I take it back - after about 20 minutes, after following the instructions on OpenDNS, I could connect to iTunes for the first time in about 4 days. Yea - Now I can download the latest Dead Podcast.
  • Neal Helfman Level 1 (0 points)
    "iTunes could not connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again".

    I've been using iTunes and Airport as long as they have existed. Never have I seen this error message. No other programs seem to be affected. Safari and all other internet based programs operate normally.

    PowerBook G4 1.33GHz 2 GB DDR SDRAM   Mac OS X (10.4.8)   Airport home network
  • Neal Helfman Level 1 (0 points)
    So far OpenDNS has not worked to regain access to the ITunes Music Store...
  • Jeffrey Reimer Level 1 (5 points)
    So far OpenDNS has not helped me, either.
  • cathyfarrar Level 1 (25 points)
    Sorry to report that mine is back to the same old message "Could not connect to the iTunes Store. Your network connection has been reset".
  • Neal Helfman Level 1 (0 points)
    I just completed an online chat with HughesNet customer service. The initial response was "there is not an issue as far as HughesNet is concerned" however, I do believe there is an issue with Satelite access and certiain services. I have found that OpenDNS does not work with HughesNet either. I also have a subscription with that is not compatible with HughesNet. This new issue with the iTunes Music Store seems to be related. Until there is enough interuption of service to affect HughesNet and Apple financially, my guess is the problem will not get much attention...