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ios 8 / iphone 5s - deleted photos, memory still appears occupied

To make more storage space on my iphone, I went through and deleted about 1,300 photos from my iphone. They were in my "recently deleted" album for 30 days and then they disappeared. So I expected to have more storage available on my iphone (maybe 10 GB more?).


But no, something is wrong. Whenever I attach my phone to the laptop by USB, it still appears that I have thousands and many GBs of photos.


I have a 32 GB iphone 5s, and I have installed ios 8.1.2. I back up my iphone to my laptop only. I do not use iCloud or Photostream. My laptop is running Windows 7.


I can't see the deleted photos anymore on my phone. But I think they are still occupying the memory. I received a warning that I was running out of storage.


To try to fix this, I did a back-up and then restored the phone tonight. Three hours later, I have a little more storage available from removing "other" files. But the photos still look like they occupy many GBs.


I'm at a loss. Has anyone else experienced this? Did your phones end up overwriting deleted photos when you needed more storage? Or is there a fix?

iPhone 5s, iOS 8.1.2

Posted on Jan 14, 2015 11:12 PM

Reply
62 replies

Oct 19, 2015 12:25 AM in response to kofm

Setting the time did not work for me. But after I turned off all iCloud photo settings, like icloud photo , photo stream, and especially iCloud photo sharing, then I have 5G coming back. It asked to confirm deleting the shared photos. I think the previous shared photo takes the space even if they look like deleted.



If other solutions do not work remember to try this one.


I would say Apple disappoints me much. For this kind of severe problem there shall be official answer in the forum by some support guys.


And anyone ever tried to ask Apple support to fix it?

Oct 22, 2015 9:55 AM in response to Hokr

I had the same situation, resetting date/time or iphone didn't work for me. Nothing else shows up in recently deleted folders no matter what I do. And iFunBox showed 0 photos in Camera folders. Then I searched thoroughly and found image-like files in Raw File System, which after deleting freed up 1.5GB finally!


I have an iPhone 5S, iOS9.0.2


Try this:

Connect iPhone to Mac > open iFunBox

From the left side panel > Raw File System > PhotoData > Metadata > DCIM > 100APPLE > lots of image files something like IMG1234.XXXXX.Altpath

I went down the list from 100APPLE to 108APPLE and deleted the IMG files only without deleting the holding APPLE folder (just in case something goes wrong)

Also try: Raw File System > PhotoData > Metadata > PhotoStreamsData > XXXXXX(numbers) > 100APPLE > IMG files


After months of searching and trying, this worked for me. My Photos & Camera now show a reasonable 80MB. Good luck!

Oct 22, 2015 9:57 AM in response to mfc90125

I had the same situation, resetting date/time or iphone didn't work for me. Nothing else shows up in recently deleted folders no matter what I do. Itunes, iexplorer, image capture all show 0 photos. And iFunBox showed 0 photos in Camera folders. Then I searched thoroughly and found image-like files in Raw File System, which after deleting freed up 1.5GB finally!


I have an iPhone 5S, iOS9.0.2


Try this:

Connect iPhone to Mac > open iFunBox

From the left side panel > Raw File System > PhotoData > Metadata > DCIM > 100APPLE > lots of image files something like IMG1234.XXXXX.Altpath

I went down the list from 100APPLE to 108APPLE and deleted the IMG files only without deleting the holding APPLE folder (just in case something goes wrong)

Also try: Raw File System > PhotoData > Metadata > PhotoStreamsData > XXXXXX(numbers) > 100APPLE > IMG files


After months of searching and trying, this worked for me. My Photos & Camera now show a reasonable 80MB. Good luck!

Nov 1, 2015 2:57 PM in response to Mm623308

I used iFunbox also to delete the phantom pictures from my phone and gain more storage. I tried to manually change the date, as someone else suggested, but there is no way to do it in the latest IOS version. I have only 16G on my iphone so storage is a premium. the iFunbox is free to download and worked immediately. Get into the App browsing tab, and select camera. Then, Select all of the pictures and press delete. It really worked. Then I went back to iTunes on my desktop and re-synced the iphone. I regained 5 gig of memory (which is a LOT for a 16 gig phone)

Dec 20, 2015 8:54 AM in response to Marie Kim

Apple's strategy is to get people to pay for storage using any trick in the book they can come up with. Storage costs nothing, but Apple tries to lock in people to buying more storage by hamstringing even easy functions like "Delete". It's all to get you to cave in to either buying more storage or render your existing devices "full" so you have to buy another Apple device. It's a scam. Lucky for you/us, you found this forum and I can tell you that a recent upgrade to iOS does now allow "Delete All" in "Recently Deleted" photo album. As long as you can get your unwanted photos into "Recently Deleted" you will be ok, but yes, even that is time-consuming and meant to frustrate you so that you have to buy more worthless storage or buy more devices. The best/only way to get photos to "Recently Decently" status is through bulk "Moments" "Select All" and then delete, but yes, you have to go to each "Moments" collection to do this. There's probably an average of 5 photos to 30 photos in each of my "Moments" so at least there is an efficiency factor of 5X to 30X on the deletion action so yes, less clicks to delete, but still no "Delete All" in "Moments".

Feb 1, 2016 11:13 AM in response to selenafromshenzhen

Thank You

The constant adjustment to new software is waring me down i'd have to say. Especially since it seems only crap is added and the basic essentials are hidden or completely removed. I get on my device or computer everyday to put IT to work, it's my livelihood. Why the F@&%!! does it put ME to work instead? Lets get back to the basics PLEASE!!!!!!

Feb 21, 2016 12:45 AM in response to Marie Kim

Had the same problem. I had 15G of photos/videos and backed up on google photos and tried to free up the space.

1. No photos from Camera Roll

2. No photos from Recently deleted

3. No photos on Photostream

4. No photos on iCloud photo library

Still, from my iPhone it showed the 15G still piled up in my phone and I couldn't delete them anywhere, on iTunes they were showed as "Other." Tried to set back the date and switch on/off on iCloud photo library, didn't work.

In the end I backed up all setting (takes up 1.5G) accept for Photo Library on iCloud (switch it off in General -> Usage -> iCloud Manage storage -> Backups -> turn off Photo Library) and reset my iPhone and got all space back with other stuff just like before.

ios 8 / iphone 5s - deleted photos, memory still appears occupied

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