Q: iPhone 6 screen does not refresh properly

Hello, folks, I have been using my iPhone 6 for 2 weeks and as I soon as I started using it i noticed that display is not working properly. Pictures from some apps are stuck in the background as well as Apple logo in the center of the screen and it's really annoying. It looks like a film lying on the screen. I tried anything and it isn't gone even when I completely erased my iPhone. Picture is attached. Please, advice!

Thanks in advance for response!

P.S. I'm sorry for my English, I'm not a native speaker.

iPhone 6, iOS 8.1.2

Posted on Jan 15, 2015 3:23 AM

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Q: iPhone 6 screen does not refresh properly

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by brenden dv,

brenden dv Jan 16, 2015 2:27 PM in response to alxg2112
Community Specialists

Jan 16, 2015 2:27 PM in response to alxg2112

Hi alxg2112,

I apologize, I'm a bit unclear on the exact issue you are describing, at least based on the included pic. In iOS 8 by default, many of the system windows have a certain amount of transparency so you can see a bit of what is behind them. For example, the Notification Center as shown in this article:

Understanding notifications on iPhone, iPad, and iPod touch - Apple Support

Regards,
- Brenden
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by jstock14,

jstock14 Jan 16, 2015 2:47 PM in response to alxg2112
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Jan 16, 2015 2:47 PM in response to alxg2112

The images look like they are burnt into the screen. Take it back.
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by vlc_Rampage,

vlc_Rampage Jan 16, 2015 3:51 PM in response to alxg2112
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Jan 16, 2015 3:51 PM in response to alxg2112

Hey I've got the same problem.I'll try to reinstall the OS but it didnt help.
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by alxg2112,

alxg2112 Jan 17, 2015 4:27 AM in response to brenden dv
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Jan 17, 2015 4:27 AM in response to brenden dv

Thank you for response, Brenden. But I don't think it's kind of notifications issue. As jstock14 said it looks like images are burnt into screen and there are not gone even after resoring the iPhone to the factory defaults and erasing it.
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by alxg2112,

alxg2112 Jan 17, 2015 4:30 AM in response to brenden dv
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Jan 17, 2015 4:30 AM in response to brenden dv

And these burnt in images are visible even when iPhone reboots
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by brenden dv,

brenden dv Jan 21, 2015 2:38 PM in response to alxg2112
Community Specialists

Jan 21, 2015 2:38 PM in response to alxg2112

Hi Hi alxg2112,

If you feel that what you are seeing is a display issue and not the transparency effect of iOS7/iOS8, you may want to have your iPhone evaluated by a service provider. You may find the following page helpful:

Apple - Support - Service Answer Center

Regards,
- Brenden
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Q: iPhone 6 screen does not refresh properly

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by brenden dv,

by jstock14,

by vlc_Rampage,

by alxg2112,

by alxg2112,

by brenden dv,

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