hubertfromDE
Level 1 (0 points)

Q: iMessage login not possible

Hello,
I try to login into IMessage but unfortunately it rejects my request after a while.

I do not think it is an firewall issue because another computer in the same network works quite well with iMessage.

OS is Yosemite new installed on MacBook Pro (15", Ende 2011).

Error says, "Login failed. Check your internet connection and try again what is crap.

Has Somebody an idea?

Greetings

Hubert

Fehler.png

MacBook Pro (15-inch Early 2011), OS X Yosemite (10.10.1)

Posted on Jan 15, 2015 7:43 AM

by hubertfromDE,Solvedanswer
hubertfromDE hubertfromDE
Level 1 (0 points)
A:

Hello Ralf,

first of all thanks for all the tips, very much appreciated.

Ok

Time Zone  - check, set to automatic

DNS - check, 192.168.xxx.xxx provided by router

Appel menu - SerialNumber, hit the nail

I had a repair and as far as I can remember they changed the Motherboard but I never had brought this together as a reason.

Reset the Serial Number to the value printed at the backside of my macbook

MacBook Pro: Auffinden der Seriennummer - Apple Support

with the tool http://rogersm.net/icloud-problems-mountain-lion-serial-number

burned the image to a CD booted follow the instructions, rebooted and bazinga everything works.

 

Thanks very much for the tip (bow)

hubert

Posted on Jan 16, 2015 5:02 PM

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hubertfromDE

Q: iMessage login not possible

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  • Helpful answers

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 15, 2015 12:47 PM in response to hubertfromDE
    Level 9 (73,348 points)
    Applications
    Jan 15, 2015 12:47 PM in response to hubertfromDE

    Hi,

     

    You have one of the first 4 Error Messages that Apple actually have a document on

    FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support

    Work though these first.

     

     

     

     

    3Sigcopy2.png

    8:47 pm      Thursday; January 15, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by hubertfromDE,

    hubertfromDE hubertfromDE Jan 15, 2015 2:24 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jan 15, 2015 2:24 PM in response to Ralph Johns (UK)

    Hello Ralf,

    worked though this points nothing of this matches.

    not firewall not etc hosts nor is a spelling mistake possible, as I said, other mac same network works, same configuration.

     

    Hubert

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Jan 16, 2015 12:16 PM in response to hubertfromDE
    Level 9 (73,348 points)
    Applications
    Jan 16, 2015 12:16 PM in response to hubertfromDE

    Hi,

     

    Double check the following as well:-

     

    System Preferences > Date and Time.

    This should have the current Date and Time Zone set correctly.  It should also use the Automatic Time Servers as everything needs to be in Sync with the internet for Time Stamps and this starts at the Login stage.

     

    As it works for another computer you should not have to check your Routers is set to the same Time Zone and Date Settings.

     

    In the Network section use the advanced Button > DNS tab.

    This should show the router's DNS IP addresses passed from the router.

    A LAN IP such as one starting 192.168.x.x or 10.x.x.x only pints to the routing device and is probably not good enough.

    If they are not appearing automatically (and greyed out) then add them manually or add Public ones. (http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm).

     

    In the Apple Menu top left of the Screen use this About this Mac item.

    In Yosemite more info appears here than in previous OS versions.

    Check the Serial Number of the Mac appears.

    If it is Missing then you will have to visit an Apple Store  to have it put back.

    It can go Missing if the logic/Mother board has ever been replaced in a refurbishment or repair where the engineer has not "flashed" it back to the new board.

     

    This is used by the App and with your password creates the IDS: YourAppleID-Auth Token that appears in the Keychain.

    Open Keychain Access in Applications/Utilities and check the list for this item.  (it may not have been created yet if this Mac has never managed to Login)

     

     

     

    3Sigcopy2.png

    8:16 pm      Friday; January 16, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by hubertfromDE,Solvedanswer

    hubertfromDE hubertfromDE Jan 16, 2015 5:02 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Jan 16, 2015 5:02 PM in response to Ralph Johns (UK)

    Hello Ralf,

    first of all thanks for all the tips, very much appreciated.

    Ok

    Time Zone  - check, set to automatic

    DNS - check, 192.168.xxx.xxx provided by router

    Appel menu - SerialNumber, hit the nail

    I had a repair and as far as I can remember they changed the Motherboard but I never had brought this together as a reason.

    Reset the Serial Number to the value printed at the backside of my macbook

    MacBook Pro: Auffinden der Seriennummer - Apple Support

    with the tool http://rogersm.net/icloud-problems-mountain-lion-serial-number

    burned the image to a CD booted follow the instructions, rebooted and bazinga everything works.

     

    Thanks very much for the tip (bow)

    hubert

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 17, 2015 12:20 PM in response to hubertfromDE
    Level 9 (73,348 points)
    Applications
    Jan 17, 2015 12:20 PM in response to hubertfromDE

    Hi,

     

    Good to hear.

     

    4thanx.gif for the 1helpful.png   Points

     

     

     

    If you have issues in the future look to that DNS server set up.

    It should be IP addresses on the Internet rather than the local router.

     

     

    3Sigcopy2.png

    8:19 pm      Saturday; January 17, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad