Q: After updating, iPhone asks for original owners iCloud after I turned off Find My iPhone.
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Jan 15, 2015 2:08 PMby TJBUSMC1973,You didn't restore it as new before you started using it. If you had, then you would not have encountered Activation Lock or Transfer Purchase Authorization. Now, is it showing the full Apple ID email address, or is it showing something like: 'a•••••@icloud.com'?
If it's the full Apple ID, then you (again) didn't restore it as new, because some of the previous owner's apps or media were on the device.
If it's the 'a•••••@icloud.com', then this is Activation Lock, and you didn't restore it as new properly at time of purchase. If that's the case, then only the seller can remove it from Activation Lock: Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Apple will not assist you if the previous owner cannot or will not remove it. They may assist the previous owner with resetting a password to an Apple ID that they own, or the original purchaser can contact Apple to request Activation Lock be removed.
So, is it showing the whole Apple ID or just the abbreviated/censored version?
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Jan 15, 2015 2:19 PMby Mohavemike ,I was on the restore as new screen on iTunes. I had to put in my SIM card. All accounts were wiped previously according to this guide by Apple.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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Jan 15, 2015 7:45 PMby Mohavemike ,Also, I had content on the phone. I was signed to iCloud and iTunes and the phone was active under my account with Find My iPhone. No other account was present. If the phone was locked to another account it would have prevented me from signing in at all without removing the existing account. This shouldn't have happened.
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Jan 16, 2015 5:25 AMby TJBUSMC1973,Mohavemike wrote:
Also, I had content on the phone. I was signed to iCloud and iTunes and the phone was active under my account with Find My iPhone. No other account was present. If the phone was locked to another account it would have prevented me from signing in at all without removing the existing account. This shouldn't have happened.
You never answered my question:
Is it showing the full Apple ID email address, or is it showing something like: 'a•••••@icloud.com'?
