Activation lock

Hi everyone,


I have an issue with activation lock and I hope someone can shed some light on this.


A couple of months ago, I lost an iPad Air, which had find my iPad on and also had set up a passcode. The iPad also had BES 10 installed because although it was mine, I also used it at work (through BYOD).


I actually replaced it with a new iPad Air 2, but I went to find my iPad on iCloud, posted a message to the device with my phone number and put the device in lost mode.


The iPad is wifi only and it was obviously not connected to the internet, to connect it, you needed to unlock it first and then setup a wifi network.


Find my iPad never could find it, I configured it to notify me when found and I got the message that lost mode was pending. That status never changed.


Now comes the strange part, I got a phone call form someone who had bought it but couldn't use it, they wanted me to unlock it. Since I had bought an iPad air 2 and given the old one for lost, I said I would do it if they paid me. We did not agree in the amount and I dropped it.


A few weeks later, the woman called me to let me know she had sold it on eBay and it was on its way to the States (I am in Canada), she wanted to warn me that someone might contact me for the same reason.


And it did, someone called me and we agree I would remove the lock upon payment, however, before doing anything I wanted to check the status in find my iPad and it was still pending, however, the guy told me it had managed to connect it to the internet and, more important, they were seeing my message. iCloud was able to send the message but didn't recognize it as found.


Now, I asked him to make sure he had an internet connection, because I could not remove the lock unless it was connected, but he couldn't even unlock the device because it will ask for my Apple Id password, not just the passcode.


We did some testing in my office, and it appears, if you remotely wipe the iPad, that's what you get in the device, you cannot set it up without the Apple Id password. If you wipe it through iCloud (which I haven't done) you are given the chance to remove it from the account, or else, you can later just remove it and it will be unlocked, however, if the iPad doesn't connect to the internet that is not possible. I am not 100% sure it's connected or not but iCloud cannot see it, so I cannot remove the lock.


My take is that it somehow connected to the internet and then BES (Blackberry Enterprise server) wiped it and the only way to do anything is with physical access to the device.


Am I correct? is there anything I can do remotely?


thanks in advance.

iPhone 6, iOS 8

Posted on Jan 15, 2015 3:25 PM

Reply
3 replies

Jan 15, 2015 4:30 PM in response to ricardo jb

First of all you can remove activation lock if device is not connected to internet from icloud.com. No idea why you can't. Second your device may have been restored in recovery mode, that would wipe everything about locating, messages and so on, but in order to activate it it still needs to be taken out of lost mode and removed from your icloud account.

iCloud: Remove your device from Find My iPhone


After you do that device will have to be restored in recovery mode in Texas or whenever. That person that contacted you to unlock it, I wish you reported her/him to police, let them tell the story about buying it somewhere to the police.

Jan 15, 2015 3:31 PM in response to ricardo jb

To unlock the device, you need to physically enter the password. no one will be able to use it before you do, and NEVER give your password to someone so that they unlock it. this device was stolen from you, so they need to send it back to you, even though they "lost" money buying it. If you have the contact of the new "owner", you can call the local enforcement to ask if they can retrieve the stolen device for you.

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Activation lock

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