Quizas
Level 1 (0 points)

Q: scanner driver

I just updated to Yosemite.  I have a Canon canoscan 9950F scanner that connects directly to the computer (mac mini).  The canon site has no scanner driver for Yosemite; it says to check Yosemite.  When I try to add the scanner to scanners and printers, that scanner does not show up in the menu and I cannot add it.

 

Any suggestions as to how to proceed to be able to use the scanner?

Mac mini, OS X Yosemite (10.10.1)

Posted on Jan 15, 2015 3:15 PM

by joe_7399,Solvedanswer
joe_7399 joe_7399
Community Specialists
A:

Hi Quizas,

 

Welcome to the Apple Support Communities!

 

I understand that you have a Canon CanoScan 9950F that your Mac does not recognize as a scanner. I realize how frustrating situations like this can be as well when a feature you had been using no longer functions. In this situation, in the attached article, the Canon 9950 printer software is no longer available through Software Update and it may be necessary to contact Canon. Please use the attached article for further information.

 

OS X: Printer and scanner software available for download - Apple Support

 

Printer software no longer available through Software Update

The third-party vendor no longer provides software for the following models to download and install through Software Update. Contact the vendor or visit their website for further assistance.

Canon

(Support site: http://www.canon.com/)

 

Best regards,

Joe

Posted on Jan 17, 2015 1:08 PM

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Quizas

Q: scanner driver

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  • by joe_7399,Solvedanswer

    joe_7399 joe_7399 Jan 17, 2015 1:08 PM in response to Quizas
    Community Specialists
    Jan 17, 2015 1:08 PM in response to Quizas

    Hi Quizas,

     

    Welcome to the Apple Support Communities!

     

    I understand that you have a Canon CanoScan 9950F that your Mac does not recognize as a scanner. I realize how frustrating situations like this can be as well when a feature you had been using no longer functions. In this situation, in the attached article, the Canon 9950 printer software is no longer available through Software Update and it may be necessary to contact Canon. Please use the attached article for further information.

     

    OS X: Printer and scanner software available for download - Apple Support

     

    Printer software no longer available through Software Update

    The third-party vendor no longer provides software for the following models to download and install through Software Update. Contact the vendor or visit their website for further assistance.

    Canon

    (Support site: http://www.canon.com/)

     

    Best regards,

    Joe

  • by Quizas,

    Quizas Quizas Jan 17, 2015 1:28 PM in response to joe_7399
    Level 1 (0 points)
    Jan 17, 2015 1:28 PM in response to joe_7399

    Thanks for your reply.  I had previously called canon and their solution was to buy a new scanner.  I was hoping someone knew of a work-around.  I do have an old iMac with an older OS so will try to use that.