After purchasing The Sims 2 last night for £22.99 I am having trouble getting it to download all the way. It has been downoading for 13 hours and is not even half way and has now paused and frozen. what is a frustrated girl, who is about to throw her laptop to do?...
Damsel in distress.
xoxo
MacBook Pro (Retina, 13-inch, Mid 2014)
Hi SK.DIN,
Welcome to the Support Communities! If you have an app that is stuck downloading, the first thing I would suggest is to restart your MacBook Pro. This will refresh your computer and re-establish the connection to the internet. Then follow the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads - Apple Support
http://support.apple.com/en-gb/ht1725
- Restart your iOS device or computer.
- Check for updates for your Mac or PC and install any software updates. Also, update any security software you may have (anti-virus, anti-malware, firewall, and so on).
- If using Wi-Fi for Internet access, try using a different Wi-Fi network when downloading. If you are connecting to a home network, try restarting your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. (Refer to the manufacturer's website for your router to get information on updating its firmware.)
- If you are using a Mac or PC, try using an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue is still unresolved and you're using iTunes for Windows, follow the steps to troubleshoot security software issues.
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Last Modified:
I hope this information helps ....
- Judy
The sims 2 dodgy downloading.
