michelefrombelmont

Q: Unable to update iOS to 8.1.2

I Have a new iPad mini 2 with iOS 7.1.2. I am trying to update to iOS 8.1.2, but keep getting the message that the update has failed. I am using wi-fi to update. I have tried powering the iPad off and back on and even tried resetting it to factory default. I have set it up as a new iPad using my current iTunes ID. Any help would be appreciated.

iPad mini 2 Wi-Fi, Cellular, iOS 7.1.2

Posted on Jan 16, 2015 12:52 AM

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Q: Unable to update iOS to 8.1.2

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  • by bobby_d,

     bobby_d bobby_d Jan 18, 2015 7:17 AM in response to michelefrombelmont
    Level 3 (770 points)
    Jan 18, 2015 7:17 AM in response to michelefrombelmont

    Greetings michelefrombelmont,

     

    After reviewing your post, I have located an article that can help with update issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

     

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Thank you for contributing to Apple Support Communities.

     

    Best,

    BobbyD

  • by michelefrombelmont,

    michelefrombelmont michelefrombelmont Feb 7, 2015 5:58 PM in response to bobby_d
    Level 1 (0 points)
    Feb 7, 2015 5:58 PM in response to bobby_d

    This seems to have fixed the problem. Thanks for your help.