Uber App Stopped Working, Won't Reinstall

I have an iPhone 5S, fully up to date (version 8.1.2). Recently my Uber app told me to go ahead and upgrade it if I wanted to keep using it. I clicked the "upgrade" button, but nothing happen. Tried again, nothing happened. The dialogue box went away but it didn't upgrade at all.


I've contacted Uber about this first, obviously, but all they've done is exacerbate the problem. They had me uninstall the app, hard reset, and then emailed me the link to reinstall the app. Every time I visit the link and click the "yes, download this app" dialogue option that pops up, the same thing happens: dialogue box disappears, then nothing. No app.


So now I have zero Uber app on my phone and Uber's trying to tell me I just have to lease an iPhone from them, which is absurd since I own an iPhone. I'm not sure if anyone on this end of things can help, but since Uber's tech support was so unhelpful I figured I'd give it a shot.

iPhone 5s, iOS 8.1.2

Posted on Jan 16, 2015 9:53 AM

Reply
4 replies

May 12, 2016 10:52 AM in response to vberardo

I am having the same issue. Uber would not update or open one day and when I reset my phone the app was gone. Now when I go back to Uber in the App Store I get the cloud download button signifying I already have it, but when I hit the download button nothing ever happens. I see the progress circle for a split second and then it goes away. Uber is the only App I've ever had this problem with before. Does anyone know how to clear uber out completely and download it fresh?


I am running the most current ios 9.3.1 on a iphone 5s.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Uber App Stopped Working, Won't Reinstall

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.