TS3276: OS X Mail: What to check when you can't send or receive email

Learn about OS X Mail: What to check when you can't send or receive email
thegluethatholdsthisthingtogether

Q: Suddenly can't get new Yahoo! mail on my mac.

I can get gmail, and can get Yahoo! mail using other my other apple devices (through same internet service). Also able to log into webmail with no issues. Didn't change any settings since yesterday (the last time I was able to receive new Yahoo! mail on my mac). Seems like a problem specific to the mac itself, since it's not an issue with the internet, server, or account credentials.

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Jan 16, 2015 12:16 PM

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Q: Suddenly can't get new Yahoo! mail on my mac.

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  • by blackxacto,

    blackxacto blackxacto Jan 24, 2015 11:27 AM in response to k9scott1
    Level 1 (98 points)
    Mac OS X
    Jan 24, 2015 11:27 AM in response to k9scott1

    This afternoon, tried to add Yahoo again to Apple Mail. Success. Must use the second app password or whatever it is called, but at least Yahoo has opened up their servers again. Yesterday I could not connect to Yahoo mail servers to add them in Apple Mail. Today they are back open to access from Apple Mail. And people wonder if Yahoo is worth investing in. Their service isn't reliable.

  • by Daniel Goldwasser,

    Daniel Goldwasser Daniel Goldwasser Feb 3, 2015 10:35 AM in response to thegluethatholdsthisthingtogether
    Level 1 (0 points)
    Feb 3, 2015 10:35 AM in response to thegluethatholdsthisthingtogether

    I just started having this same problem this morning. No new Yahoo mail is being received on the MacPro. It is working fine on my MacBook Pro and iOS devices. 

    Connection doctor is all green.

     

    apple & yahoo please fix/help

  • by jennieltx,

    jennieltx jennieltx Feb 4, 2015 6:20 AM in response to thegluethatholdsthisthingtogether
    Level 1 (0 points)
    Feb 4, 2015 6:20 AM in response to thegluethatholdsthisthingtogether

    Same here... Ugh. I've tried inactivating it on my Mac and then reactivating, but still...nothing. This is VERY frustrating. Thank goodness it works on my iPhone and iPad, but for those of us that use computers... shame on yahoo!

  • by rltpsych,

    rltpsych rltpsych Feb 4, 2015 8:21 AM in response to thegluethatholdsthisthingtogether
    Level 1 (0 points)
    Feb 4, 2015 8:21 AM in response to thegluethatholdsthisthingtogether

    I have had this happen several times in the last month. It seems to come up after aIdelete a bunch of messages on my iPad . All of a sudden I can't download emails on any of my devices.

     

    I read yahoo mail from several different macs (home and 2 offices) using both Apple mail and Outlook mail. I see a message that I have X messages but nothing gets loaded. I do get the messages on my iPhone, and I can access the messages through safari by going to mail.yahoo.com but can't see the messages on the iPad or mac. Then after a day or so everything starts working again.

  • by savidon,

    savidon savidon Feb 7, 2015 6:12 AM in response to rltpsych
    Level 1 (0 points)
    Feb 7, 2015 6:12 AM in response to rltpsych

    I am having the same problem as well.  I happened a few weeks ago ... seemed to resolve by itself and now happening again.

     

    I tested it with other email clients on the same Mac and it shows the same problem ... no inbox, but spam, sent, etc .. all sync fine.

     

    The really frustrating thing is that I tested with Windows, on the same Mac, and it worked fine with the Thunderbird mail client. 

     

    This seems to be some strange problem with how IMAP works on OS X ... I cannot imagine why else it would appear on different email clients, but not on Windows on the same machine.

  • by Bri2222,

    Bri2222 Bri2222 Feb 11, 2015 8:26 PM in response to thegluethatholdsthisthingtogether
    Level 1 (0 points)
    Feb 11, 2015 8:26 PM in response to thegluethatholdsthisthingtogether

    Not that it's any help but I am having the same problem just today with my 2013 Mac Book Pro running on 10.9.5. Same issues as everyone else, I can send but not receive yet the connection doctor shows all green. I receive just fine on iPhone. My yahoo business account works fine so it must be an issue with the free account and Mac.

  • by blackxacto,

    blackxacto blackxacto Feb 11, 2015 8:52 PM in response to Bri2222
    Level 1 (98 points)
    Mac OS X
    Feb 11, 2015 8:52 PM in response to Bri2222

    To use Yahoo Mail w Apple Mail, you cannot use your Yahoo Account Password. You must get Yahoo to generate a SPECIFIC password for your Apple Mail App.

     

    Get the Yahoo generated SPECIFIC password to use in Apple Mail.

     

    In Apple Mail, add Yahoo. Type your FULL EMAIL ADDRESS and insert the SPECIFIC password. DO NOT type only your Yahoo user name.

     

    I'm here to tell you that Apple Mail is one WACKY CRAZY app. It isn't easy to set up if you do it wrong. It is UNFORGIVING.

  • by savidon,

    savidon savidon Feb 12, 2015 5:53 AM in response to blackxacto
    Level 1 (0 points)
    Feb 12, 2015 5:53 AM in response to blackxacto

    Hi ... not sure what this specific password is or how you set it up, but I was able to get my Apple Mail working with PostBox, so that's what I am sticking with for now.     

     

    My Apple Mail was working for years with my regular password, so not sure I understand what changed.   If anyone can explain how to get that set up I would appreciate it.   Thanks very much.

  • by Bri2222,

    Bri2222 Bri2222 Feb 12, 2015 11:17 AM in response to blackxacto
    Level 1 (0 points)
    Feb 12, 2015 11:17 AM in response to blackxacto

    Thanks for the suggestion Blackxacto. I set up the second sign-in verification, generated the specific password and filled in the account information as you sugested but it didn't fix my problem.

  • by Bri2222,

    Bri2222 Bri2222 Feb 12, 2015 11:21 AM in response to savidon
    Level 1 (0 points)
    Feb 12, 2015 11:21 AM in response to savidon

    I believe this is the information Blackxacto was referring to. However it didn't fix my problem.

     

    https://help.yahoo.com/kb/yahoo-account/SLN15241.html?impressions=true

  • by rltpsych,

    rltpsych rltpsych Feb 12, 2015 12:57 PM in response to Bri2222
    Level 1 (0 points)
    Feb 12, 2015 12:57 PM in response to Bri2222

    I appreciate the effort, but it doesn't make sense that a problem with authentication would work sometimes and not other times. I have switched to using MS Outlook rather than Apple Mail. It does fail most mornings when it tries to download my messages, but if I click "No" when it asks if I want to re-enter my authentication information, it goes ahead and downloads all of the messages correctly.

  • by Bri2222,

    Bri2222 Bri2222 Feb 12, 2015 7:06 PM in response to Bri2222
    Level 1 (0 points)
    Feb 12, 2015 7:06 PM in response to Bri2222

    Update:

     

    For some unknown reason my Mac mail started working again. I have no clue if this had anything to do with it (Probably not), but the following is what I did prior to it coming back.

     

    Backed up to time machine.

    Downloaded PostBox as Savidon recommended.

    Was working on importing missing emails from my sent box in Mac mail to my desktop to bring over to PostBox and all of the sudden I see a notificaion from Mac mail that I received a new message?

     

    I lost a bunch of my sent messages that were not on yahoo but were in Mac (Had lost them previously but recovered them from an old saved file).

     

    This is messed up...

     

    Good luck to everyone on this issue.

  • by greenmind,

    greenmind greenmind Feb 15, 2015 6:56 PM in response to blackxacto
    Level 1 (13 points)
    Mac App Store
    Feb 15, 2015 6:56 PM in response to blackxacto

    Even several weeks ago my mac mail worked great wt yahoo mail. I 'never' had Yahoo to generate a SPECIFIC password for your Apple Mail App, so I don't understand what you mean. Shortly before, having these mail problems, I also occasionally would get a message saying I have trouble connecting to Wi Fi related to my yahoo mail, and please open system preferences to fix the issue. Unfortunately there is nothing in system preferences to solve the problem. I am guesing that these two events are related, but haven't any idea. If they are, well I don't expect apple to fix them any time soon. There were pages upon pages of complaints, on problems wt Time Machine, and they only finally provided an update, and fixed them. I suppose that in the meantime I can check my mail on yahoos website, but it kind of defeats the purpose of even having a mac mail program.

  • by greenmind,

    greenmind greenmind Feb 15, 2015 7:15 PM in response to greenmind
    Level 1 (13 points)
    Mac App Store
    Feb 15, 2015 7:15 PM in response to greenmind

    Mac mail also quite suddenly doesn't seem to work, when receiving any mail. I will successfully send out a mail in mac mail to both my yahoo accounts & my mac mail accounts. Neither mail will then arrive in my mac mail account. The mail arrives in my yahoo account, so there is probably something wrong wt my incoming mail server in mac mail. The weird thing is I was receiving my mail fine yesterday, and changed absolutely nothing in my account settings. Any ideas out there?

  • by blackxacto,

    blackxacto blackxacto Feb 15, 2015 7:25 PM in response to greenmind
    Level 1 (98 points)
    Mac OS X
    Feb 15, 2015 7:25 PM in response to greenmind

    To repeat, Yahoo has changed. Yahoo must generate an Apple Mail Password for you. This is not your Yahoo Account password. You do this in your account/privacy settings, but Yahoo can only generate the password, you must request it. Search Google for the Yahoo App Specific Password at Yahoo if you can't find it.

     

    Your WiFi problems were at one time a Yosemite issue, however, I think it has become a past issue. In fact I never experienced WiFi issues since Mavericks and Yosemite. Others did, but I haven't. Maybe you need to reinstall Yosemite a couple of times to get it installed correctly. But it is your issue and not so much an issue anymore at Apple.

     

    I suggest as you seem so befuddled w your computer that you buy a repair issue (via phone call to Apple Support). Bought one for $26 maybe its more now, but again you may enjoy more bellyaching, than getting your issues fixed.

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