Q: Unclickable greyed out iphone icon in itunes

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DigitCore

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Q: Unclickable greyed out iphone icon in itunes

Hey so today i come home and i plug in my iphone to my pc to put some songs in it but i cant eaven click the iphone icon

as you can see the iphone icon is grey and i cant click it so i cant actually do anything with my iphone in itunes.

Any help please ?

iPhone 5, iOS 8.1.2

Posted on Jan 16, 2015 3:00 PM

I have this question too

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DigitCore

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A:

OMG guys after 2 days without anyone anwsering my question i found it out my self just trying some random stuff.

I just restarted the apple mobile device service and it worked !

I followed these steps and bam it worked !

Windows

Disconnect your iPad, iPhone or iPod and close iTunes.
Open “Services”. Windows XP -> Start > Control Panel > Administrative Tools > Services;Windows Vista / 7 -> Start > Search > type Services > Services; Windows 8 -> Open Charms to search> type Services > Select View local services.
Select Apple Mobile Device.
Click “Stop the service” then click “Start the service”.

However this didnt solve it much because i can click it finally but i cannot sync anything :/ so i still need help.

Posted on Jan 17, 2015 3:21 PM

Q: Unclickable greyed out iphone icon in itunes

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by DigitCore,

DigitCore Jan 17, 2015 5:43 AM in response to DigitCore
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Jan 17, 2015 5:43 AM in response to DigitCore

/push
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by DigitCore,

DigitCore Jan 17, 2015 12:18 PM in response to DigitCore
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Jan 17, 2015 12:18 PM in response to DigitCore

/push
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by davidgrizzlybear,

davidgrizzlybear Feb 27, 2015 11:28 AM in response to DigitCore
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Feb 27, 2015 11:28 AM in response to DigitCore

this didnt work, anything else?
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by none1234567,

none1234567 Mar 13, 2015 3:39 PM in response to DigitCore
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Mar 13, 2015 3:39 PM in response to DigitCore
Hey guys if you check for Windows Updates and install them, it should work. You may have to restart the computer after installation.

Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
If any updates are found, click Install updates.

The update that caused me the issue was the Microsoft .NET Framework

Hope this helps,
Ms. Shay
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by davidgrizzlybear,

davidgrizzlybear Mar 31, 2015 10:45 PM in response to none1234567
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Mar 31, 2015 10:45 PM in response to none1234567

This still didn't do anything :/ I don't understand this at all
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by dilbert41,

dilbert41 Apr 1, 2015 4:21 AM in response to davidgrizzlybear
Level 4 (3,534 points)

iTunes

Apr 1, 2015 4:21 AM in response to davidgrizzlybear

Try reading this https://support.apple.com/en-us/HT204095
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by monkeyzuncle,

monkeyzuncle Aug 14, 2015 1:22 PM in response to DigitCore
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Aug 14, 2015 1:22 PM in response to DigitCore

This helped me as well. This is after Windows 7 updated to 10 followed by iPhone 4s updated from IOS 7 to 8.
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by lawgirl23,

lawgirl23 Dec 28, 2015 2:18 PM in response to DigitCore
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Dec 28, 2015 2:18 PM in response to DigitCore

I had this problem with my iPad mini. Turned out there was a software update available for my ipad and once I had installed that update, the ipad icon then showed normally in itunes.

Hope this helps!
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by mikechase3,

mikechase3 Jan 12, 2016 4:24 PM in response to DigitCore
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Jan 12, 2016 4:24 PM in response to DigitCore

I restarted the service "Apple Mobile Device Support," and it immediately allowed me to sync my iPad: Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
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Accepted Answer · Jan 17, 2015 3:21 PM

DigitCore

Level 1 (0 points)

Jan 17, 2015 3:21 PM in response to DigitCore

OMG guys after 2 days without anyone anwsering my question i found it out my self just trying some random stuff.

I just restarted the apple mobile device service and it worked !

I followed these steps and bam it worked !

Windows

Disconnect your iPad, iPhone or iPod and close iTunes.
Open “Services”. Windows XP -> Start > Control Panel > Administrative Tools > Services;Windows Vista / 7 -> Start > Search > type Services > Services; Windows 8 -> Open Charms to search> type Services > Select View local services.
Select Apple Mobile Device.
Click “Stop the service” then click “Start the service”.

However this didnt solve it much because i can click it finally but i cannot sync anything :/ so i still need help.

Q: Unclickable greyed out iphone icon in itunes

All replies Helpful answers

by DigitCore,

by DigitCore,

by DigitCore,Solvedanswer

by davidgrizzlybear,

by none1234567,

by davidgrizzlybear,

by dilbert41,

by monkeyzuncle,

by lawgirl23,

by mikechase3,

All replies

Helpful answers