iPhone greyed out in iTunes

Hey guys if you check for Windows Updates and install them, it should work. You may have to restart the computer after installation.

1. Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update.
2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
3. If any updates are found, click Install updates.

The update that caused me the issue was the Microsoft .NET Framework

Hope this helps,

Ms. Shay

I restarted the service "Apple Mobile Device Support," and it immediately allowed me to sync my iPad: Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support

This still didn't do anything :/ I don't understand this at all

I had this problem with my iPad mini. Turned out there was a software update available for my ipad and once I had installed that update, the ipad icon then showed normally in itunes.

Hope this helps!

I'm on a Mac, and this was happening to me too. Here's the part where Apple is dropping the ball: I got an error message stating there was not enough space on my iPad to install the newest update. The error suggested I adjust the sync settings in my iPad. Well, I CAN'T ADJUST THE SYNC SETTINGS USING ITUNES BECAUSE THAT **** BUTTON IS GRAYED OUT. Apple's 'help' was useless, and I ended up just Googling the answer to find this forum.

Eventually, I just disconnected the iPad from the computer and updated it via Wifi. The iPad button is still grayed out in iTunes. (SMH)

Try reading this https://support.apple.com/en-us/HT204095

this didnt work, anything else?

This helped me as well. This is after Windows 7 updated to 10 followed by iPhone 4s updated from IOS 7 to 8.