HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Jan 16, 2015 5:35 PM in response to Collfagdavby Lawrence Finch,I'm not sure what you mean by the restricted passcode. Can you explain more?
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Jan 17, 2015 11:10 PM in response to Collfagdavby stevejobsfan0123,You mean the Restrictions passcode?
If you're going to sell your phone, you should follow these steps: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support.
If you forgot the passcode, you may need to follow If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support.