HT202731: Using Apple Diagnostics

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kerrylouise1912
Level 1 (0 points)

Q: What should I do next when using the apple hardware test and it will not complete. It always gets frozen when 56 seconds of testing has passed?

MY MacBook pro will not boot up correctly. When switched on a grey screen appears and a flashing question mark box.after researching I have been able to try to complete an apple hardware test by holding the D key when switched on. Unfotunately this text will not complete. Every time I try and perform this text it sticks after 56 seconds of testing and does nothing rlse. Resulting in my having to force shut down.

 

I know do not know what else I can do to try and solve my problem.

 

Any help would be grately appreciated.


Thanks.

MacBook Pro (13-inch Mid 2012)

Posted on Jan 17, 2015 3:55 AM

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kerrylouise1912

Q: What should I do next when using the apple hardware test and it will not complete. It always gets frozen when 56 seconds of testin ... more

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  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jan 17, 2015 4:00 AM in response to kerrylouise1912
    Level 9 (52,576 points)
    Mac OS X
    Jan 17, 2015 4:00 AM in response to kerrylouise1912

    What you are witnessing is an inability for the MBP to find the OSX.

     

    Boot the MBP into the recovery partition.

     

    From the 4 option menu select Disk Utility.

     

    Run Disk Utility>First Aid, Verify and Repair.

     

    If the disk cannot be repaired, it will have to be replaced.

     

    Ciao.

  • by kerrylouise1912,

    kerrylouise1912 kerrylouise1912 Jan 17, 2015 5:13 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 17, 2015 5:13 AM in response to OGELTHORPE

    Thank you for your help. I have managed to get to use the disk utility and 'disk0s2' needs to be repaired. But it can't repair the disk. It states I should back up as many of my files as possible, reformat the disk and restore backed-up files.

     

    How is this possible?

     

    Many thanks

    Kerry

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 17, 2015 8:44 AM in response to kerrylouise1912
    Level 9 (52,576 points)
    Mac OS X
    Jan 17, 2015 8:44 AM in response to kerrylouise1912

    I would install a new HDD, format it and install the OSX.  Then I would connect the old HDD via USB and see if I can access the files that are on it.

     

    If no success and if the data is important, look for recovery software on the Internet.  Most have a trial that will tell you the possibilities for retrieving data but then you will have to pay for the software.

     

    The last option is employing a professional data retrieval service.  That will be expensive with no guarantee of results.

     

    Ciao.