Q: iTunes won't sync to my iPad

I have a Mac, iPad and iPhone - the newest is a year old.

My iPhone 5S syncs using the USB cable, but the iPad Air generates a message that it won't sync because the Computer is no longer authorised for the items on the iPad.

When authorising it, I get the message it is already authorised.

I have unauthorised and reauthorised the computer. Nothing changes. It used to work and I have changed no settings.

Help!

iPad Air Wi-Fi, iOS 8.1.2

Posted on Jan 16, 2015 11:50 PM

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Q: iTunes won't sync to my iPad

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by Matt_M.,

Matt_M. Jan 19, 2015 6:43 AM in response to AdTrOz
Community Operations

Jan 19, 2015 6:43 AM in response to AdTrOz

Hey AdTrOz,

Thanks for the question. I understand that you are experiencing issues with iTunes Authorization. The following resources may provide a solution:

iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
http://support.apple.com/en-us/TS1277

iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160

Thanks,

Matt M.
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by AdTrOz,

AdTrOz Jan 19, 2015 12:42 PM in response to Matt_M.
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Jan 19, 2015 12:42 PM in response to Matt_M.

Neither of those resources look right to me.

iTunes is not prompting me to authorise the computer to play purchases.

The problem relates to syncing, and only to my iPad, not my iPhone. Syncing works fine for my iPhone.
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by Matt_M.,

Matt_M. Jan 20, 2015 7:09 AM in response to AdTrOz
Community Operations

Jan 20, 2015 7:09 AM in response to AdTrOz

Hey AdTrOz,

Thanks for the follow up. If your issue persists after following the above resources, you may find more information by using another one of Apple’s support channels - https://getsupport.apple.com/

- Matt M.
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by Matt_M.,

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by Matt_M.,

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