I have a Mac, iPad and iPhone - the newest is a year old.
My iPhone 5S syncs using the USB cable, but the iPad Air generates a message that it won't sync because the Computer is no longer authorised for the items on the iPad.
When authorising it, I get the message it is already authorised.
I have unauthorised and reauthorised the computer. Nothing changes. It used to work and I have changed no settings.
Help!
iPad Air Wi-Fi, iOS 8.1.2
Hey AdTrOz,
Thanks for the question. I understand that you are experiencing issues with iTunes Authorization. The following resources may provide a solution:
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
http://support.apple.com/en-us/TS1277
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
Thanks,
Matt M.
Neither of those resources look right to me.
iTunes is not prompting me to authorise the computer to play purchases.
The problem relates to syncing, and only to my iPad, not my iPhone. Syncing works fine for my iPhone.
Hey AdTrOz,
Thanks for the follow up. If your issue persists after following the above resources, you may find more information by using another one of Apple’s support channels - https://getsupport.apple.com/
- Matt M.
iTunes won't sync to my iPad
