HT201400: If you can’t connect to the iTunes Store

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MartinGabriel11

Q: Cannot connect to app store on iphone

I Can't connect to app store And because of that i can't update my apps. I tried all the possible solutions for the error but still nothing happenEd. I tried to connect to app store using my 3g signal and it works but when i'm using wifi connections it always error. I really need a solUtion. please help me guys  

iPhone 5, iOS 8.1.2

Posted on Jan 17, 2015 2:32 AM

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Q: Cannot connect to app store on iphone

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  • by Brett L,

    Brett L Brett L Jan 19, 2015 6:58 AM in response to MartinGabriel11
    Community Specialists
    Jan 19, 2015 6:58 AM in response to MartinGabriel11

    Howdy MartinGabriel11,

     

    If you are having an issue with connecting to the App Store to update applications on your iPhone, there are some steps in this article I would like you to try -

     

    Can't connect to the iTunes Store - Apple Support

     

    Specifically -

     

    Troubleshoot issues on an iPhone, iPad, or iPod touch

     

     

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General > Date & Time
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    If you are still having issues please reply with the results of each of the above steps so we can continue to troubleshoot.

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L