my phone will charge but not sync

Question

Level 1

0 points

my phone will charge but not sync

my phone will charge when hooked up to the usb, but will not recognize the phone to sync it. I've tried every trouble shooting method on here. I have every update available and still nothing!

HELP!!

iPhone 5s, iOS 8.1.2

Posted on Jan 17, 2015 7:04 PM

Reply

Answer 1

ifaninva

Level 1

5 points

Jan 17, 2015 8:40 PM in response to sison23

Select another USB Port or try another cable and see if you get the same result. Sorry if you have tried this already sometimes it is the simple things.

Reply

Answer 2

Ralph9430

Level 7

21,998 points

Jan 17, 2015 9:02 PM in response to sison23

What version of iTunes are you using on your computer? You need iTunes 11 or higher.

Reply