CJB48
Level 1 (0 points)

Q: When attempting to connect to Apple TV via AirPlay both my mobile and iPad loose the wifi connection. Consequently I'm unable to connect via TV mirroring and can't figure out how to stop this happening.

When attempting to connect to Apple TV with both my mobile and iPad they loose their wifi connection so consequently I'm unable to connect via TV mirroring. I can't figure out how to prevent this from happening.

iPad Mini, iOS 8.1.2

Posted on Jan 18, 2015 1:41 AM

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Q: When attempting to connect to Apple TV via AirPlay both my mobile and iPad loose the wifi connection. Consequently I'm unable to c ... more

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  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Jan 18, 2015 7:04 AM in response to CJB48
    Level 10 (104,463 points)
    Apple TV
    Jan 18, 2015 7:04 AM in response to CJB48

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

     

    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/16

  • by CJB48,

    CJB48 CJB48 Jan 18, 2015 7:23 AM in response to Winston Churchill
    Level 1 (0 points)
    Jan 18, 2015 7:23 AM in response to Winston Churchill

    Thank you Winston Churchill for your quick reply.

    I have already done the checks that you have suggested to no avail.

    i might just add that a friend logged in yesterday with my wifi connection on her iPad and the Apple TV worked perfect.

    it seems I think the fault is with my phone/IPad.

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Jan 18, 2015 7:26 AM in response to CJB48
    Level 10 (104,463 points)
    Apple TV
    Jan 18, 2015 7:26 AM in response to CJB48

    It's possible I suppose, but I think it's more likely to be related to the network, even if it's just network related settings on your devices.