Trouble backup Iphone to the Icloud / Computer

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Level 1

0 points

Trouble backup Iphone to the Icloud / Computer

Hello,

First I will start apology, English is not my native language and I do not speak it well..Then apparently I will have errors in the wording..

A long time I had a problem (I think that since upgraded to 8.1.2 ISO) I can not make a backup in my iPhone (4s).

I get a message Unable to complete the backup.

It should be noted that in the past I was able to make backups with no problem

There is enough space in the cloud I do not back up the pictures and backup size is 200 MB (in the cloud I have almost 5 GB free..)

I tried to back up with iTunes (to the cloud and your computer) and I got an error message that can not continue the backup..

I turned off the iPhone and turned it.

I logged out of the cloud and reconnecting

And still could not make a backup.

I deleted (via iPhone) the backup in the cloud, But still can not make a backup (not through the iPhone, not through iTunes, not to the cloud and not to the computer).

Something else important to should be note

After I deleted the backup from the cloud, When I go to: Settings > iCloud > Storage > Manage Storage

I see Backup size 0

And under Backup Options I cant see the app list..(which apps and backups to store)

The IPhone think non-stop (I left it hours in this state)

Please help me

iPhone 4S, iOS 8.1.2

Posted on Jan 18, 2015 2:25 AM

Reply

Answer 1

Brett L

Community Specialist

Jan 19, 2015 1:45 PM in response to Lessinge

Greetings Lessinge,

If you are having an issue with making a backup of your iPhone, I would suggest that you troubleshoot using the steps in this article -

If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support

Thanks for using Apple Support Communities.

Best,

Brett L

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Answer 2

Lessinge Author

Level 1

0 points

Jan 19, 2015 10:44 PM in response to Brett L

Hey, thanks for the reply, but it did not help me.

As I said the problem is not only iTunes but when I try to back up the iPhone to the cloud

The iTunes installed just that I could not perform the backup, I could not do a backup, there is no backup on the computer ..

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Answer 3

MR_ES

Level 1

40 points

Jan 19, 2015 10:50 PM in response to Lessinge

are you running itunes on a mac or windows?

are you sure you're running the latest itunes updates?

you could also check your router settings for any type of firewall issue by turning off your firewall

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Answer 4

Lessinge Author

Level 1

0 points

Jan 19, 2015 11:08 PM in response to MR_ES

Hi

I'm working on Windows 7 + Latest Version iTunes

I do not think the problem is on the network, even on another network I can not make a backup.

Thanks

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Answer 5

Brett L

Community Specialist

Jan 20, 2015 9:47 AM in response to Lessinge

Hi Lessinge,

Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Brett L

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Answer 6

Lessinge Author

Level 1

0 points

Jan 25, 2015 3:27 AM in response to Brett L

think the problem is in the iPhone IOS no in connection between the iphone in to cloud or iTunes. but the backup creating in the iPhone.

The problem is not an empty seat (I have more than 3 GB of free iPhone)

The problem is not a lack of free space in the iPhone (I have more than 3 GB of free space in the iPhone)

I think the problem is a folder path is too long

Please see the log: (I marked the part I think that points to the problem)

Jan 22 16:07:10 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:10 Liton nsurlstoraged[84] <Error>: The read-connection to the DB=/var/root/Library/Caches/com.apple.backupd/Cache.db is NOT valid. Unable to determine schema version.
Jan 22 16:07:10 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:10 Liton nsurlstoraged[84] <Error>: ERROR: unable to determine file-system usage for FS-backed cache at /var/root/Library/Caches/com.apple.backupd/fsCachedData. Errno=13
Jan 22 16:07:10 Liton backupd[194] <Warning>: INFO: Syncing backup enabled
Jan 22 16:07:10 Liton backupd[194] <Warning>: INFO: Listing backups
Jan 22 16:07:12 Liton backupd[194] <Warning>: INFO: Backup starting
Jan 22 16:07:12 Liton backupd[194] <Warning>: INFO: DeviceID="d5f4c7e15cc50a83e7e2219bc920e922c62808ae", DeviceName="Liton", ProductType="iPhone4,1", BuildVersion="12B440"
Jan 22 16:07:12 Liton wifid[69] <Error>: WiFi:[443628432.530712]: Disable WoW requested by "backupd"
Jan 22 16:07:12 Liton backupd[194] <Warning>: WiFi is associated YES
Jan 22 16:07:12 Liton backupd[194] <Warning>: WiFi is associated YES
Jan 22 16:07:13 Liton backupd[194] <Warning>: Opened /System/Library/PrivateFrameworks/AirTrafficDevice.framework/AirTrafficDevice
Jan 22 16:07:14 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:14 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:14 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:19 Liton backupd[194] <Warning>: INFO: Refreshed cache in 1.180 s
Jan 22 16:07:19 Liton backupd[194] <Warning>: INFO: Snapshot 1 is uncommitted
Jan 22 16:07:19 Liton backupd[194] <Warning>: INFO: Exporting keychain
Jan 22 16:07:21 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:21 Liton nsurlstoraged[84] <Error>: realpath() returned NULL for /var/root/Library/Caches/com.apple.backupd
Jan 22 16:07:24 Liton securityd[78] <Critical>: s3dl_export_row ks_encrypt_data genp,rowid=4282: failed: The operation couldn’t be completed. (OSStatus error -25308 - ks_crypt: e00002e2 failed to wrap item (class 12, bag: -2) Access to item attempted while keychain is locked.)
Jan 22 16:07:25 Liton securityd[78] <Critical>: s3dl_export_row ks_encrypt_data genp,rowid=4724: failed: The operation couldn’t be completed. (OSStatus error -25308 - ks_crypt: e00002e2 failed to wrap item (class 12, bag: -2) Access to item attempted while keychain is locked.)
Jan 22 16:07:32 Liton mstreamd[192] <Notice>: (Note ) mstreamd: Not monitoring for external power.
Jan 22 16:07:32 Liton mstreamd[192] <Notice>: (Note ) PS: Media stream daemon stopping.
Jan 22 16:07:32 Liton mstreamd[192] <Notice>: (Note ) AS: <MSIOSAlbumSharingDaemon: 0x17e71cf0>: Shared Streams daemon has shut down.
Jan 22 16:07:32 Liton mstreamd[192] <Notice>: (Warn ) mstreamd: mstreamd shutting down.
Jan 22 16:07:32 Liton mstreamd[195] <Notice>: (Note ) mstreamd: mstreamd starting up.
Jan 22 16:07:32 Liton mstreamd[195] <Notice>: (Note ) PS: Media stream daemon starting...
Jan 22 16:07:37 Liton backupd[194] <Warning>: INFO: Not retrying after unrecoverable error: fcntl error: No space left on device (28) at path "/var/mobile/Containers/Data/Application/C5F4024E-4A6B-4F61-9DCD-2F52081C99C0/L ibrary/Lametayel/pics/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/( n ull)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nul l )/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/ ( null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nu l l)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null) / (null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(n u ll)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null ) /(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/( n ull)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nul l )/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/ ( null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nu l l)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)" (MBErrorDomain/101)
Jan 22 16:07:38 Liton backupd[194] <Warning>: ERROR: Backup failed: fcntl error: No space left on device (28) at path "/var/mobile/Containers/Data/Application/C5F4024E-4A6B-4F61-9DCD-2F52081C99C0/L ibrary/Lametayel/pics/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/( n ull)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nul l )/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/ ( null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nu l l)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null) / (null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(n u ll)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null ) /(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/( n ull)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nul l )/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/ ( null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nu l l)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)" (MBErrorDomain/101)
Jan 22 16:07:38 Liton Preferences[186] <Warning>: Failed backup: Error Domain=MBErrorDomain Code=101 "fcntl error: No space left on device (28)" UserInfo=0x14770050 {NSFilePath=/var/mobile/Containers/Data/Application/C5F4024E-4A6B-4F61-9DCD-2F5 2081C99C0/Library/Lametayel/pics/(null)/(null)/(null)/(null)/(null)/(null)/(nul l )/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/ ( null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nu l l)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null) / (null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(n u ll)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null ) /(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/( n ull)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nul l )/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/ ( null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(nu l l)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null) / (null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null)/(null), NSLocalizedDescription=fcntl error: No space left on device (28)}
Jan 22 16:08:04 Liton SpringBoard[43] <Warning>: No image found for recordID 2015-01-22 14:08:04 +0000504068e2da36ed28 yet we're being asked for a scale
Jan 22 16:08:12 Liton mstreamd[195] <Notice>: (Note ) mstreamd: Not monitoring for external power.
Jan 22 16:08:12 Liton mstreamd[195] <Notice>: (Note ) PS: Media stream daemon stopping.
Jan 22 16:08:12 Liton mstreamd[195] <Notice>: (Note ) AS: <MSIOSAlbumSharingDaemon: 0x14e75f10>: Shared Streams daemon has shut down.
Jan 22 16:08:12 Liton mstreamd[195] <Notice>: (Warn ) mstreamd: mstreamd shutting down.
Jan 22 16:08:13 Liton mstreamd[196] <Notice>: (Note ) mstreamd: mstreamd starting up.
Jan 22 16:08:13 Liton mstreamd[196] <Notice>: (Note ) PS: Media stream daemon starting...

I would be happy if someone has the solution...

TNX

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