My ipad unable to drag the slider, tried on restart, no reponse. How to solve this?

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My ipad unable to drag the slider, tried on restart, no reponse. How to solve this?

My ipad is not hang, just unable to drag the slider to access it.

I had tried many times on "Hold down the Sleep (On-Off) and Home buttons together for about 10-15 seconds or until the Apple Logo appears - ignore the red slider if it appears - then let go of the buttons. The device should begin to start up"

It appeared apple logo, the device is restart, however still unable to drag the slider.

It is faulty on the screen?

iPad 2

Posted on Jan 18, 2015 6:53 AM

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Answer 1

sterling r

Community Specialist

Jan 19, 2015 2:35 PM in response to AndreaYong

Hey there AndreaYong,

It sounds like your Touchscreen on the iPad isnt working correctly. I would recommend the troubleshooting info in the following article to help you figure out if this is a hardware issue or not:

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Make sure your hands are clean and dry, then try these steps:

If you have a case or screen protector on your device, try removing it.

Clean the screen with a soft, slightly damp, lint-free cloth.

Unplug your device.

Restart your device. If you can't restart, reset your device.

If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.

Thank you for using Apple Support Communities.

Take care,

Sterling

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