Connecting to BT

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Level 1

8 points

Connecting to BT

I have BT router and have had for some time BUT for some reason although other devices are connected to the system using the same password the IPhone 4 is unable to connect using the same password.

I HAVE RE-S ET THE ROUTER AND THAT DOES NOT WORK.

I HAVE RE STE PHONE UNDER GENERAL SETTINGS AND THAT DOES NOT WORK

I HAVE SWITCHED THE PHONE ON AND OFF AND THAT DOES NOT WORK

THE PHONE TELS ME THAT I HAVE PUT IN INCORRECT PASSWORD

CAN YOU HELP

iPhone 4, iOS 8.1.2

Posted on Jan 18, 2015 7:17 AM

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Answer 1

sterling r

Community Specialist

Jan 19, 2015 2:40 PM in response to Gooner03

Hi there Gooner03,

If I understand correctly you are unable to connect to this router with only the iPhone, but all the other devices work without issue. I would recommend using the troubleshooting from the following article in order from top to bottom. This may mean repeating a step or two but should help you reach a resolution:

iOS: Troubleshooting Wi-Fi networks and connections

Thank you for using Apple Support Communities.

Take care,

Sterling

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