Q: iTunes makes my computer not respond

Hi, a few days ago my iTunes completely flipped out. Whenever I try to open it, it makes my entire computer not respond to anything, my system specs are fine as ive been running it without any issues before I have tried uninstalling and re installing but this brings me with the same issues. I have tried previous versions of iTunes anything before 11 seems to work however is not compatible with my iPhone 6. I am completly lost and cant think of anything else that I can do to resolve this. Does anyone else have any ideas?

iPhone 6, iOS 8.1.2

Posted on Jan 18, 2015 11:56 AM

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Q: iTunes makes my computer not respond

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by nadrojjordiboy,

nadrojjordiboy Jan 20, 2015 6:19 AM in response to nadrojjordiboy
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Jan 20, 2015 6:19 AM in response to nadrojjordiboy

The only thing that I can say that aligns with when this issue happened was that I purchased "BBC Radio 1's Live Lunge" album on my iPhone on the morning of 16/01/15 and when I went on my pc later that day and tried opening iTunes is when it first started making my computer not respond.
If anyone can help me with this I would very much appreciate it
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by brenden dv,

brenden dv Jan 20, 2015 6:42 AM in response to nadrojjordiboy
Community Specialists

Jan 20, 2015 6:42 AM in response to nadrojjordiboy

Hi nadrojjordiboy,

I'm sorry to hear you are having issues with your iTunes. If you continue to have issues with iTunes hanging or freezing your Windows machine, you may find some of the troubleshooting steps outlined in the following article helpful:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support

Regards,
- Brenden
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by nadrojjordiboy,

nadrojjordiboy Jan 27, 2015 1:21 PM in response to brenden dv
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Jan 27, 2015 1:21 PM in response to brenden dv

Hi brenden

I've tried as many as i can from the guide you linked (which was almost all of the except the conflicting software one) and i'm still have issues with it making my computer not respond. Do you have any other ideas?
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by brenden dv,

brenden dv Jan 28, 2015 2:54 PM in response to nadrojjordiboy
Community Specialists

Jan 28, 2015 2:54 PM in response to nadrojjordiboy

Hi nadrojjordiboy,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

Regards,
- Brenden
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Q: iTunes makes my computer not respond

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by brenden dv,

by nadrojjordiboy,

by brenden dv,

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