firemonarch
Level 1 (0 points)

Q: "device timed out" when connecting ipad to computer

i have a mac book pro from 2013 and an ipad 3rd generation (as what it was labeled) from 2012 (i just got). I plug the ipad into the computer and itunes pops up and says that the device timed out and it can't connect to the computer. I have updated my mac and there are no updates for the ipad. i have tried different cords. i'm not the most tech savy, however. please help!?

iPad

Posted on Jan 18, 2015 3:54 PM

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firemonarch

Q: "device timed out" when connecting ipad to computer

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  • by Lois Green,

    Lois Green Lois Green Jan 18, 2015 5:33 PM in response to firemonarch
    Level 1 (82 points)
    Jan 18, 2015 5:33 PM in response to firemonarch

    Disconnect your iPad if you haven't already done so. Quit iTunes and restart your computer. Reboot your iPad and then try again, use another USB port on your computer.

     

    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • by Demo,

    Demo Demo Jan 18, 2015 5:33 PM in response to firemonarch
    Level 10 (95,986 points)
    iPad
    Jan 18, 2015 5:33 PM in response to firemonarch

    This support article might be of some help.

    iTunes: Resolve USB-related alerts - Apple Support

     

    The the first thing that I always try when I have any issues connecting my iPad to my MacBook Pro is to eject my iPad, quit iTunes, reboot the Mac, reset the iPad and then try again.

     

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. Let go of the buttons and let the iPad start up. No data is lost when you reset an iOS device.

     

    After doing all of that, try connecting again.